Transformation Consultant

WPS—A health solutions company • Fitchburg, WI

4h • $115,000 - $135,000 • Hybrid

About The Position

The Transformation Consultant is a strategic advisor and change leader within the IT organization, guiding enterprise-level transformation initiatives and optimizing critical business and technology processes. The role partners with executives, business leaders, and project teams to define future-state operations, drive adoption of new ways of working, and ensure technology-enabled changes deliver measurable business value. It applies expertise in process definition, continuous improvement, and organizational change management to support complex transformation efforts.

The position leads cross-functional transformation and improvement projects from initiation through execution, including scope definition, planning, resource coordination, and delivery. It supports enterprise technology implementations by identifying process impacts and promoting adoption of new processes and tools. The consultant develops and implements process-improvement and organizational-change frameworks, standards, and practices; integrates process and change requirements into project and product delivery; and monitors transformation progress, adoption, and process performance through metrics. The role also develops transformation deliverables such as process maps, future-state operating models, change impact assessments, and implementation roadmaps, and coaches teams to build internal capability.

The preferred work arrangement is hybrid, with the employee living within 45 miles of WPS Headquarters in Madison, Wisconsin, and working in the office three days per week on a regular basis. Remote work requirements include high-speed cable or fiber internet with at least 10 Mbps download and 1 Mbps upload.

Requirements

• Bachelor’s degree in Business, Information Systems, Organizational Development, or a related field, or an equivalent combination of education and experience.
• At least 8 years of experience in business transformation, process consulting, change management, or enterprise project leadership, ideally in an IT environment.
• Proven track record leading complex enterprise-wide process redesign and transformation initiatives.
• Strong knowledge of process improvement methodologies such as Lean and Six Sigma, and organizational change frameworks such as Prosci ADKAR or similar.
• Experience applying structured project execution and delivery methodologies to complex transformation initiatives, including disciplined planning, governance, and execution.
• Exceptional facilitation, communication, and relationship-building skills.
• Ability to navigate ambiguity, manage resistance to change, and influence stakeholders at all levels.
• Experience supporting enterprise technology rollouts or modernization efforts.
• For remote work, high-speed cable or fiber internet with a minimum of 10 Mbps downstream and at least 1 Mbps upstream.

Nice To Haves

• At least 10 years of experience in business transformation, process consulting, change management, or enterprise project leadership, ideally in an IT environment.
• Experience with WPS systems, tools, and processes.
• Understanding of WPS lines of business, including Health Plan, Government Services, and Data Logistics.

Responsibilities

• Advise business leaders on enterprise transformation, process strategy, and organizational change.
• Lead assessment, design, and re-engineering of end-to-end processes to support modernization, scalability, and improved customer experience.
• Facilitate discovery workshops, current-state assessments, gap analyses, and future-state design sessions.
• Develop and execute change management strategies, including stakeholder analysis, communication planning, readiness assessment, and training oversight.
• Support enterprise technology implementations by defining process impacts and promoting adoption of new processes and tools.
• Establish and implement process-improvement and organizational-change frameworks, standards, and best practices within IT and across the company.
• Partner with project and product teams to integrate process and change requirements into design, planning, and delivery.
• Build relationships with business leaders to promote alignment and sustained process ownership.
• Monitor and report transformation progress, adoption, and process performance using metrics.
• Mentor and coach teams on process methodology, transformation skills, and change management techniques.
• Lead cross-functional transformation and improvement projects from initiation through execution, including scope definition, planning, resource coordination, and delivery of outcomes.
• Navigate ambiguity and complex stakeholder environments, align stakeholders, and drive progress across teams and priorities.
• Develop transformation deliverables such as process maps, future-state operating models, change impact assessments, and implementation roadmaps.

Benefits

• Hybrid work options available.
• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of salary and a 50% match for the next 2%; immediately vested.
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services starting on the first day.
• Professional and Leadership Development Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior