Re-Launch, Associate

Eigen Development • Center Valley, PA

3d

About The Position

The Re-Launch Associate serves as a key point of contact for existing clients, providing professional service and guidance on available offerings through chat, telephone, SMS, and task management systems. The role schedules appointments, sets expectations, and facilitates ownership transitions and system deployments.

The Associate uses Shift4’s internal workflows and collaborates with cross-functional teams to resolve client needs. The position develops proficiency with Shift4 POS products, especially SkyTab POS, and assists merchants migrating from legacy systems. Duties also include processing POS orders, performing basic menu programming and system configuration, and managing client cases.

Requirements

• Exceptional verbal and written communication skills and strong listening abilities.
• Professional, personable, and enthusiastic demeanor.
• Superior attention to detail.
• Excellent time management and organizational skills.
• Resourceful, self-motivated, and eager to learn.
• Strong analytical, reasoning, and problem-solving abilities.
• High school diploma or equivalent.
• Proficiency in Microsoft Office and Google Workspace applications.

Nice To Haves

• Bilingual proficiency in English and Spanish.
• Experience with hospitality POS devices.

Responsibilities

• Modify POS systems to support implementation of the Advantage program.
• Use checklists and task management tools to execute ownership changes for legacy and SkyTab POS merchants.
• Assist onsite personnel with POS installations and legacy system migrations.
• Review and process POS orders and related accessories.
• Coordinate and schedule ownership changes through phone, email, and SMS.
• Monitor and manage the case queue to ensure timely resolution.
• Process POS orders to facilitate migrations from legacy systems to SkyTab POS.
• Perform basic menu programming and POS system configuration.
• Respond to inbound inquiries regarding ownership changes and equipment orders.
• Collaborate with internal teams to prioritize and resolve escalated client accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED