Launch Operations Associate Principal

Via•San Francisco, CA

8h•$95,000 - $115,000

About The Position

Via is hiring a Launch Operations Associate Principal to lead the launch of complex new transit services across markets. The role combines operational strategy and execution, with ownership of technology and operational transitions, service performance, partner relationships, and a frontline team of 30 or more. The position involves building operational systems from the ground up in high-visibility markets and shaping how those markets operate long term. It offers exposure to strategy, operations, and product and technology, and requires willingness to travel up to 50% of the time.

Requirements

At least 3 years of experience in operations, consulting, strategy, technology, or a field involving meaningful client accountability.
Demonstrated ability to lead large projects and develop teams.
Ownership mentality, including planning ahead, managing risks, designing preventative processes, and taking responsibility for resolving problems.
Leadership ability and experience motivating and inspiring people, including drivers and senior transit agency leaders.
Ability to manage multiple tasks, delegate, prioritize, and take responsibility.
Strong attention to detail and operational judgment, with comfort working in spreadsheets and in the field.
Ability to manage complex, high-stakes stakeholder relationships that are not fully within one’s control.
Commitment to Via’s mission and to public agency partners serving communities that may have few alternatives.
Flexibility and adaptability in rapidly changing situations.
Willingness to travel up to 50% of the time.

Responsibilities

Own and manage launches of new Via services, from technology implementation through operational setup.
Define and manage KPIs for on-time performance, rider satisfaction, safety, and cost efficiency.
Translate weekly and monthly performance data into operational decisions.
Lead a team of 30 or more field operators and drivers during launch, including hiring, coaching, performance management, and culture setting.
Build an operation where employees feel accountable, supported, and proud of their work.
Hire, develop, and train frontline leaders to run long-term operations.
Own Via’s relationship with transit agency partners, including public entities with boards, elected officials, and community accountability.
Represent Via to community stakeholders, local officials, and riders.
Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery.
Identify and execute cost and efficiency improvements that strengthen margin without compromising service.
Influence the product roadmap for Via’s newest product lines.