Launch Associate Principal

Via•San Francisco, CA

2d•$95,000 - $115,000

About The Position

Via is seeking a Launch Associate Principal to lead the launch of complex transportation services across markets. The role combines operational strategy and execution, with ownership of technology and operational transitions, service performance, partner relationships, and a frontline team of 30 or more. The position focuses on establishing new operational systems in high-visibility markets and shaping how those markets operate long term. It offers exposure to strategy, operations, and product/technology. Travel of up to 50% is required. The Launch Associate Principal will oversee new service launches, define and manage performance measures, lead field operators and drivers, manage relationships with transit agency partners and community stakeholders, improve operational processes, and influence product development.

Requirements

At least 3 years of experience in operations, consulting, strategy, technology, or a field involving meaningful client accountability.
Demonstrated ability to lead significant projects and develop teams.
Ownership mentality, including planning ahead, managing risks, designing preventive processes, identifying problems, and resolving them.
Leadership ability and experience motivating people at different levels, from drivers to transit agency CEOs.
Ability to manage multiple tasks by delegating, prioritizing, and taking responsibility.
Attention to detail and sound operational judgment, with comfort working both with spreadsheets and in the field.
Ability to manage complex, high-stakes stakeholder relationships.
Commitment to Via's mission and to serving communities through public agency partnerships.
Flexibility and adaptability in rapidly changing situations.
Willingness to travel up to 50% of the time.

Responsibilities

Own and manage launches of new Via services, including technology implementation and operational setup.
Define and manage KPIs for on-time performance, rider satisfaction, safety, and cost efficiency.
Use weekly and monthly performance data to inform operational decisions.
Lead a 30+ person team of field operators and drivers during launch transitions, including hiring, coaching, performance management, and culture setting.
Build an accountable and supportive operating culture.
Hire, develop, and train frontline leaders who will manage long-term operations.
Own Via's relationship with transit agency partners, including public entities with boards, elected officials, and community accountability.
Represent Via to community stakeholders, local officials, and riders.
Improve vehicle operations, maintenance protocols, and service delivery.
Identify and implement cost and efficiency improvements while maintaining service quality.
Influence the product roadmap for Via's newest product lines.