Re-entry Case Manager

Goodwill Industries of New Mexico•Albuquerque, NM

4d•Hybrid

About The Position

Goodwill Industries of New Mexico is seeking a Case Manager/Skills trainer for an exciting new program serving justice-involved individuals reentering the community and workforce. This role involves working one-on-one with individuals transitioning from incarceration, providing case management, employment skills training, and community advocacy. The program is part of Goodwill Industries of New Mexico's community-based social services, with 16 stores across the state.

Requirements

Skill in operating various word-processing, spreadsheets, and database software programs.
Skill in gathering, analyzing, and organizing information.
Skill in working effectively under pressure.
Knowledge of and compliance with organizational practices, policies and procedures.
Ability to train a variety of skills in varied environments, with different physical demands.
Ability to cold call employers to communicate benefits of the GINM Gateway to Work program in order to develop brand awareness and business partnerships.
Ability to travel around Albuquerque metropolitan area and outlying areas around the state.
Must be able to pass a criminal background check and drug test.
Must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

Nice To Haves

Individuals with lived experience or experience in corrections strongly encouraged to apply.
Bachelor’s degree in social services or related human services field, preferred.
One to three years’ work experience in case management or social work is preferred.

Responsibilities

Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
Builds and maintains collaborative relationships with community agencies.
Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
Develops and maintains contact with new and existing businesses.
Educates the business community regarding GINM training, education and services programs and of the benefits of hiring GINM’s participants, including possible tax considerations (e.g., Work Opportunity Tax Credit, Federal Bonding program, etc.).
Assesses persons served job strengths, abilities and possible barriers and develops a customized job search plan to help participants secure and retain competitive community employment.
Provides persons served with service referrals to assist them with community resources that will assist them to improve their personal situation.
Exhibit excellent customer service skills as related to your position.