RCT Regional Health Specialist

TRILLIUM HEALTH RESOURCES

7d•Remote

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium believes that empowering others begins with supporting our team. We offer our employees a collaborative, mission-driven work environment, competitive benefits and work-from-home options for most positions, and opportunities for professional growth in a diverse inclusive culture. Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! Trillium Health Resources has a career opening for an RCT Regional Health Specialist to join our Care Management team. This position will be instrumental in providing key support to Care Managers in delivering appropriate services to meet members’ needs. A Regional Health Specialist assists Care Managers with their duties, augmenting the team’s workforce capacity and delivering most Tailored Care Management member required contacts. This work may include meeting with members virtually or in person, recording member health updates, suggesting changes to the Care Manager for current care plan efficacy, and assisting the member in finding additional medical or community-based resources, among others.

Requirements

High School Diploma/GED
One (1) year lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) with demonstrated knowledge/direct personal experience pertaining to the North Carolina Medicaid system; OR
One (1) year lived experience with a behavioral health condition and certification as a Peer Support Specialist; OR
Be a parent or guardian of an individual with an I/DD, TBI, or behavioral health condition with at least (1) year of direct experience providing care for that individual and navigating the Medicaid system on behalf of that individual (parent/guardian cannot serve as a health specialist for their family member); OR
One (1) year of paid experience performing the duties described in the “Responsibilities and Duties” section above, with at least (1) year of paid experience working directly with the Tailored Care Management eligible population.
Must have a valid driver’s license
Certified Peer Support Specialist if used for qualifying as noted above.
Remote within Trillium’s catchment area which includes North Carolina counties: Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, Warren, Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, Wilson, Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, Wayne, Bladen, Brunswick, Columbus, Hoke, Lee, Moore, New Hanover, Robeson, Scotland, Anson, Guilford, Montgomery, Randolph, and Richmond.
Must be able to travel within catchment as required.

Nice To Haves

Two (2) years of paid experience performing the duties described in the “Responsibilities and Duties” section listed in the job description.

Responsibilities

Perform supportive outreach, follow-up, and engagement with members.
Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, distributing educational materials on chronic conditions, etc.
Arrange/schedule various member services, including appointments, wellness reminders, and non-emergency medical transportation needs.
Collaborate with the Care Manager and other personnel of the care team to communicate information regarding the member’s care, including health updates and changes.
Participate in relevant educational case conferences.
Ensure the proper storage and transmission of sensitive health records.