RCT Regional Supervisor, Care Management
About The Position
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. We are seeking a dedicated and experienced RCT Regional Supervisor to join our Care Management Team. In this leadership role, you will provide direct supervision, clinical oversight, and quality assurance for a localized, multi-disciplinary team supporting members with behavioral health conditions. You will ensure the delivery of high-quality, person-centered care across physical health, behavioral health, pharmacy, long-term services and supports (LTSS), and health-related resource needs.
Requirements
- Master’s degree and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population; OR Licensure as a Registered Nurse (RN) and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population.
- Fully licensed in the State of North Carolina as one of the following: LCSW, LCMHC, LPA, LMFT, LCAS or RN. If applying with an Associate’s or Bachelor’s degree, you must be fully licensed in the state of North Carolina as an RN.
- Must have a valid driver’s license.
- Must reside within Trillium’s catchment area of North Carolina, which includes the following counties: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
- Must be able to travel within catchment as required.
Nice To Haves
- Degree in Human Services field.
- At least one (1) year supervisory experience with two (2) or more staff.
Responsibilities
- Provide direct supervision and clinical oversight for your assigned care management team.
- Ensure proper execution of Tailored Care Management protocols, including outreach, assessments, whole-person integration, and transitions of care.
- Monitor care management quality and compliance, taking corrective action as needed.
- Coordinate team schedules to ensure continuous member support.
- Oversee high-risk or complex cases, ensuring clinically sound decision-making and escalation when appropriate.
Benefits
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
