RCSS Training Specialist

University of Utah Health • Salt Lake City, UT

2d

About The Position

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position delivers training in a variety of settings, including traditional classroom, one-to-one, and small groups. The incumbent collaborates with management to assess training needs, make recommendations, develop training material, and deliver training classes encompassing both the operational and professional programs. The RCSS Training Specialist effectively works with IT Training to promote a complete training experience while, at the same time, ensuring staff professional development. The position will also manage testing during system upgrades, track upgrade communication, as well as coordinates RCSS related Pulse updates and structure. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Requirements

• Bachelor's degree in Organizational Development, Organizational Behavior, Business Communication, a related area, or equivalency.
• Two years of applicable business/healthcare.
• Ability to solicit and act on constructive feedback, challenge oneself with tough assignments, and demonstrate resilience and courage in the face of setbacks and oppositions.
• Displays and understands the difference between individual and collective accountability; promotes cooperation and commitment to team goals.
• The ability to express information in a clear and understandable manner.
• Takes ownership for the quality and timeliness of work and can achieve results with little oversight.
• Ability to build upon the underlying strength and continuity of the organization, by recognizing potential and developing it through attention to training.
• Ability to establish measurable outcomes and create a system for monitoring progress toward them.
• Ability to train, monitor and evaluate testing, including stakeholders and follow-up training material.

Nice To Haves

• Experience filming and editing video productions, including graphic elements and audio tracks.
• Experience creating and editing scripts and video concepts.

Responsibilities

• Researches lesson plans, training exercises with aids, reference documents, and training material based on the departments educational needs.
• Provides meaningful feedback to the appropriate parties, such as supervisors, managers and directors while anticipating future needs.
• Continuously evaluates and monitors the quality process, ensuring the employee has the knowledge needed to successfully perform their job.
• Conducts operational, professional, and development training.
• Functions as a resource/consultant for new employees, educators & leaders.
• Communicate and manage updates to help ensure that the system is working at its highest capacity with all of the current functionality.
• Oversee development of testing scenarios, test scripts, testing schedule, resources and testing outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level