RCS-Manager (Indianapolis)

IU Health•Indianapolis, IN

10h

About The Position

The RCS-Manager leads Revenue Cycle operations for assigned Revenue Cycle Services teams. The role provides administrative decision-making, leadership, and strategic planning, including efficient use of personnel and financial resources. The manager ensures standardized, high-quality work processes that produce consistent outcomes and compare favorably with relevant national benchmarks. Strong subject matter expertise and leadership are needed to support a diverse and complex operating environment and span of control. The position is responsible for operational performance, financial management, workforce engagement and development, and quality assurance and continuous improvement across assigned areas. The manager monitors performance and budgets, supports regulatory and contractual compliance, and promotes effective, efficient revenue cycle processes. IU Health leaders are expected to advance the organization’s mission and demonstrate purpose, excellence, compassion, and teamwork.

Requirements

Strong knowledge of business and reimbursement management.
Demonstrable knowledge of healthcare billing terminology, concepts, and processes.
Ability to plan and manage resource utilization.
High level of interpersonal, problem-solving, and analytical skills.
Effective written and verbal communication skills in individual and group settings.
Ability to organize and manage work to achieve performance expectations.
Ability to promote teamwork and develop team members.
Ability to manage within budget constraints.
Passionate commitment to continuous performance improvement.

Nice To Haves

Undergraduate degree preferred.
At least three years of hospital or physician billing experience strongly preferred.

Responsibilities

Lead Revenue Cycle operations for assigned Revenue Cycle Services teams, including administrative decision-making, leadership, and strategic planning.
Demonstrate commitment to IU Health’s mission, vision, and values, aligning behaviors and results with the organization’s strategic direction.
Ensure timely and accurate completion of assigned work in support of revenue cycle outcomes, and ensure duties are performed within documented standards.
Analyze team performance to identify incidents and trends, intervene as needed, and pursue continuous improvement.
Monitor departmental and individual business partner performance against goals and adjust strategies to meet or exceed targets.
Establish and manage production and quality standards for all staff levels.
Provide feedback to upstream revenue cycle contributors when their work generates rework or affects outcomes.
Provide monthly reporting to senior management on current outcomes and plans to improve performance.
Manage assigned areas within established budgets; pursue cost-to-collect reductions through improved quality, efficiency, automation, and productivity.
Assist with developing and managing departmental budgets to support optimal resource allocation.
Lead strategic planning, program development, labor management, and operational administration for assigned areas.
Promote an engaged workforce and an environment of trust and respect; ensure team members receive sufficient training.
Communicate effectively and promptly with different levels of the organization, and include team members in decisions that affect their work when appropriate.
Provide employees regular performance feedback, support them in addressing performance discrepancies, and ensure fair and consistent application of policies.
Ensure assigned activities comply with government regulatory standards and third-party contractual agreements.
Establish quality standards for core functions and ensure processes meet those standards; pursue opportunities to eliminate waste.
Ensure process or system design changes are documented, tested, and deployed with quality.
Serve as senior business sponsor for integration of new billing entities and ensure billing and collection transitions are managed with high quality.