RCS-Manager

IU Health • Indianapolis, IN

6d

About The Position

The RCS-Manager leads Revenue Cycle operations for assigned Revenue Cycle Services teams. The role provides administrative decision-making, leadership, and strategic planning, including efficient and productive use of personnel and financial resources. It ensures high-quality, standardized work processes that produce consistent outcomes and compare favorably with relevant national benchmarks. The position requires strong subject matter expertise and leadership to support a diverse and complex operating environment and span of control.

The manager oversees revenue cycle performance, financial management, workforce development, operational administration, regulatory compliance, quality assurance, and continuous improvement for assigned areas. The role establishes performance and quality standards, manages budgets and resources, develops team members, and reports results and improvement plans to senior management.

Requirements

• Strong knowledge of business and reimbursement management.
• Demonstrable knowledge of healthcare billing terminology, concepts, and processes.
• Ability to plan and manage resource utilization.
• High level of interpersonal, problem-solving, and analytical skills.
• Effective written and verbal communication skills in individual and group settings.
• Ability to organize and manage work to achieve performance expectations.
• Ability to promote teamwork and develop team members.
• Ability to manage within budget constraints.
• Passionate commitment to continuous performance improvement.

Nice To Haves

• Undergraduate degree preferred.
• At least three years of hospital or physician billing experience strongly preferred.

Responsibilities

• Demonstrate commitment to IU Health's mission, vision, and values through behaviors and results aligned with the organization's strategic direction.
• Ensure the team's assigned duties are completed accurately and on time in support of revenue cycle outcomes.
• Analyze team performance to identify incidents and trends requiring immediate intervention or continuous improvement.
• Optimize revenue cycle outcomes and ensure work is performed according to documented standards.
• Monitor department and individual business partner performance against goals and adjust strategies and tactics to meet or exceed targets.
• Establish and manage production and quality standards for all staff levels.
• Provide feedback to upstream revenue cycle contributors whose work generates rework or affects outcomes.
• Provide monthly reports to senior management on outcomes and plans to improve performance.
• Manage assigned areas effectively within established budgets and pursue ways to reduce cost to collect through quality, efficiency, automation, and productivity improvements.
• Assist with developing and managing Revenue Cycle Services departmental budgets to optimize resource allocation.
• Lead strategic planning, program development, labor management, and operational administration for assigned areas.
• Promote an engaged workforce in an environment of trust and respect, and ensure team members receive appropriate training.
• Communicate effectively and promptly with various organizational levels and involve team members in decisions affecting their work as appropriate.
• Provide regular performance feedback, support employees in addressing performance gaps, and ensure fair and consistent application of organizational and departmental policies.
• Ensure assigned activities comply with government regulatory standards and third-party contractual agreements.
• Set quality standards for core functions and ensure processes operate within those standards.
• Pursue opportunities to eliminate waste in revenue cycle processes.
• Ensure process or system design changes are documented, tested, and deployed with quality.
• Serve as senior business sponsor for integrating new billing entities and ensure billing and collection transitions are managed with high quality.

Benefits

• Access to diverse learning and development opportunities, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed