RCS-Manager (Indianapolis)

Indiana University Health System•Indianapolis, IN

About The Position

The RCS-Manager leads Revenue Cycle operations for assigned Revenue Cycle Services teams. The role provides administrative decision-making, leadership, and strategic planning, including efficient and productive use of personnel and financial resources. The manager ensures standardized, high-quality work processes that produce consistent outcomes and compare favorably with relevant national benchmarks. Strong subject matter expertise and leadership are needed to support a diverse and complex operating environment and span of control. The manager is responsible for timely, accurate completion of assigned revenue cycle work; monitoring performance and improving outcomes; managing budgets and resources; developing and engaging team members; and ensuring compliance with regulatory standards and contractual agreements. The role also serves as senior business sponsor for integrating new billing entities and oversees high-quality billing and collection transitions.

Requirements

At least 3 years of billing experience, including pre-bill edit resolution, charge creation, and experience working with clearinghouses such as Assurance and Change Healthcare.
At least 5 years of management experience.
Demonstrable knowledge of healthcare billing terminology, concepts, and processes.
Strong knowledge of business and reimbursement management.
Ability to plan and manage resource utilization.
Strong interpersonal, problem-solving, and analytical skills.
Effective written and verbal communication skills in individual and group settings.
Ability to organize and manage work to achieve performance expectations.
Ability to promote teamwork and develop team members.
Ability to manage within budget constraints.
Passionate commitment to continuous performance improvement.

Nice To Haves

Management experience in a large physician group or hospital system is preferred.
An undergraduate degree is preferred.

Responsibilities

Demonstrate commitment to IU Health’s mission, vision, and values and align work and results with the organization’s strategic direction.
Lead timely and accurate completion of assigned revenue cycle duties in support of revenue cycle outcomes.
Analyze team performance to identify incidents and trends for immediate intervention and continuous improvement.
Ensure reasonable efforts are made to optimize revenue cycle outcomes and that work is performed within documented standards.
Monitor performance against department and individual business partner goals, adjusting strategies to meet or exceed targets.
Establish and manage production and quality standards for all staff levels.
Provide feedback to upstream revenue cycle contributors whose work generates rework or affects outcomes.
Provide monthly reporting to senior management on outcomes and plans to improve performance.
Manage assigned areas effectively within established budgets and pursue ways to reduce cost to collect through quality, efficiency, automation, and productivity improvements.
Assist with developing and managing departmental Revenue Cycle Services budgets and allocating resources effectively.
Lead strategic planning, program development, labor management, and operational administration for assigned areas.
Develop an engaged workforce in an environment of trust and respect, and ensure team members receive appropriate training.
Communicate effectively and promptly across organizational levels and involve team members in decisions affecting their work as appropriate.
Provide regular performance feedback and support employees in addressing performance discrepancies.
Apply organizational and departmental policies fairly and consistently.
Ensure assigned activities comply with government regulatory standards and third-party contractual agreements.
Set quality standards for core functions and ensure processes operate within those standards.
Pursue opportunities to eliminate waste in revenue cycle processes.
Ensure process or system design changes are documented, tested, and deployed with quality.
Serve as senior business sponsor for integration of new billing entities and ensure billing and collection transitions are managed with high quality.