RCMI Senior Solution Technical Expert (SSTE) – Patient Access

Guidehouse • San Antonio, TX

2d

About The Position

Guidehouse is currently seeking Revenue Cycle Management (RCM) professionals to support their Military Health System client. These teammates will bring a vast range of experiences across RCM within an electronic health record (EHR). The ideal candidate should have experience working in the Federal Healthcare space, preferably the Defense Health Agency, the Services, and/or Health Affairs. The role involves leading the development of work products and deliverables, establishing relationships with primary clients and stakeholders, and identifying opportunities to improve processes. The candidate will also support business development across the MHS. The Revenue Cycle Modernization & Innovation (RCMI) Senior Solution Technical Expert (SSTE) – Patient Access assists the Military Health System client in developing and providing training concerning the optimization, reconfiguration, and enhancements to the RCM capabilities related to patient access within an EHR.

Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
• Bachelor’s Degree; FOUR (4) years of additional professional experience may be used in lieu of a degree.
• FOUR (4) or more years of experience supporting EHR revenue cycle management (RCM) solutions, including system configuration, troubleshooting, issue resolution, and/or post‑implementation optimization.

Nice To Haves

• Bachelor’s Degree in Business, Management, Healthcare Administration, Business Analysis, Statistics, or related field.
• Experience with Oracle/Cerner EHR RCM.
• Minimum of 4-6 years of experience in project management / management consulting.
• PMP or CAPM Certification.
• Certified Revenue Cycle Representative (CRCR).
• Possess skill sets to flawlessly perform as technical build and system configuration expertise for MHS GENESIS RCM optimization, reconfigurations, and enhancements to existing and future identified gaps impacting workload and revenue capture.
• Demonstrate ability to oversee and independently development, implementation, and validation testing of MHS GENESIS systematic builds within the RCM solution sets.
• Experience with ticket queuing system issue resolution processes.
• Professionally interact with identified RCM internal and external functional stakeholders to seamlessly implement resolutions to existing and/or future issues or requirement enhancements/optimizations.
• Experience with development, modification, optimization, and integration of RCM workflows into clinical workflows. This requirement also involves knowledge of system errors caused by outdated or incorrectly built workflows with ability to troubleshoot/identified impacted workflows requiring review and potential medication.
• MHS business knowledge and experience to support DHA RCM functional stakeholders with Defense Health Agency, Defense Health Networks, and Miliary Treatment Facility communications, education, and training to expedite enhanced end user learning and understanding.
• Experience with educational course material design and build for DHA MHS GENESIS RCM Solution Owner Teams, and intermediate and advanced end user training that includes Edit Failures from the Alpha ii Scrubber and SSI Clearinghouse Scrubber.
• Identification of missing training components impacting end users’ ability to consistently complete encounters in streamlined and expedited manner.
• Understanding of the clinical/business workflows and human factors/usability standards.
• Ability to develop dashboards using data visualization applications such as Tableau or Microsoft Power BI.
• Knowledge of the use of Microsoft Office Products and related applications.
• Ability to work with stakeholders to assess potential risks.
• Ability to translate business requirements into non-technical and technical documents.
• Demonstrates abilities and success with identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of firm services; preparing concise, accurate documents.
• Must be organized, self-motivated and able to multitask in a fast paced and dynamic work environment.
• Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment.
• Possess an acute awareness of organizational cultures and political savvy.
• Excellent written and verbal communication skills, including ability to present to executive leadership.
• Ability to managing deadlines and recurring deliverables.
• Demonstrated experience with the DoD; Military Health System experience a plus.
• Experience with leading small teams, coaching and collaborating with colleagues, providing feedback and guidance on work performance.
• Knowledge of the healthcare sector, including such domains as public health, provider, and life sciences.

Responsibilities

• Perform Oracle Health (Cerner) EHR configuration support tasks related to patient access, utilization of the Cerner system, and providing positive patient interactions, all within the framework of optimizing revenue cycle management.
• Develop a continual improvement process model to establish/improve products, services, and processes related to the sustainment of the MHS GENESIS.
• Review and make recommendations to improve end-to-end workflows that meet expected outcomes (e.g., clinical needs, data quality) and patient/provider experience.
• Support data governance, data management, automation/Robotic Process Automation (RPA) activities, security, metadata and user communities.
• Provide health informatics subject matter expertise in support of the working groups and assist in the response to and management of requests specific to designated care areas.
• Support solutions/specialties including Dentrix, FirstNet, PathNet, RadNet, PharmNet, Patient Portal, PowerChart Ambulatory, PowerChart Inpatient, and SurgiNet.
• Assist with the design of clinical workflows that incorporate business functions.
• Establish ongoing support and feedback mechanisms to collect user input for continuous improvement; leverage LightsOn to make recommendations on process improvements.
• Support Revenue Cycle activities, such as charge capture, patient access, medical coding, and revenue cycle optimization.
• Provide health informatics subject matter expertise.
• Create visual dashboards and presentations using MHS Data; develop slides / analysis using dashboards.
• Assist with development, maintenance, and iterative improvement of working groups/project teams, including charter development, schedule working group/project meetings, track tasks to completion, and assist with planning and execution of workshops/summits.
• Participate in the development and maintenance of a collaborative relationship with VA counterparts.
• Contribute to Innovation/Academics/Interoperability such as pilots and use-cases to leverage MHS GENESIS.
• Develop dashboards and reports based on government lead priorities.
• Lead the development of work products and deliverables; manage recurring tasks and work products.
• Work with executives and other business leaders to identify opportunities for improvement.
• Develop slide decks / presentations and Memorandums to/from DoD Senior Leaders.
• Collaborate with stakeholders to track progress on MHS initiatives to meet legislative and Departmental requirements.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees