Revenue Cycle Modernization Senior Solution Technical Expert

Guidehouse • McLean, VA

1d • $92,000 - $153,000 • Remote

About The Position

Guidehouse is currently seeking a Revenue Cycle Management (RCM) professional in support of our Military Health System client. These teammates will bring a vast range of experiences across RCM within an electronic health record (EHR). The candidate should have experience working in Federal Healthcare space, and preferably the Defense Health Agency, the Services, and/or Health Affairs. The candidate will lead the development of work products and deliverables; establish relationships with primary clients and stakeholders; and identify opportunities to improve processes. The candidate will also support business development across the MHS. The Revenue Cycle Modernization & Innovation Senior Solution Technical Expert Business Support in the continental United States, remote authorized, to support the Defense Health Agency. The Senior Solution Technical Expert, Business Support, assists the Military Health System client with coordination, operational support, and optimization of business processes and administrative functions that enable effective delivery of Revenue Cycle Management capabilities within the MHS GENESIS electronic health record environment.

Requirements

• Bachelor’s degree in business administration, Healthcare Administration, Management, Public Administration, or related field.
• Must be able to obtain and maintain a Federal or DoD Public Trust clearance.
• Due to government contract requirements, United States citizenship is required.
• 3+ years of experience providing business, project, or administrative support in a healthcare, government, or EHR-related environment.
• Familiarity with MHS GENESIS or other Oracle Health Cerner platforms and associated administrative or RCM functions.
• Proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholder expectations.
• Excellent written and verbal communication skills with experience formatting executive-level documents.

Nice To Haves

• Experience supporting Revenue Cycle Management programs, EHR implementations, or healthcare modernization initiatives.
• Experience maintaining SharePoint sites, collaborative workspaces, or document control libraries.
• Experience creating and managing action logs, decision trackers, risk registers, and meeting documentation.
• Familiarity with project management tools such as MS Project, Smartsheet, or similar platforms.
• Ability to support data entry, analysis, and reporting using Excel, Power BI or Tableau.
• Knowledge of federal administrative processes and familiarity with the Department of Defense or the Military Health System.
• Professional certifications such as PMP, CAPM, or other project support credentials preferred.
• Demonstrated ability to work independently and as part of a multidisciplinary team in a dynamic federal environment.

Responsibilities

• Provide comprehensive business operations support to Revenue Cycle Modernization and Innovation teams, including logistics coordination, documentation management, task tracking, reporting, and stakeholder communication.
• Support development, refinement, and sustainment of internal business processes, governance workflows, and project coordination tools to improve efficiency, accountability, and transparency.
• Maintain formal records of working group actions, decision logs, risk registers, project charters, schedules, and implementation plans in alignment with program governance standards.
• Coordinate stakeholder engagements, including meeting scheduling, agenda development, action item tracking, meeting summaries, and follow-up documentation.
• Develop and maintain task trackers, dashboards, and internal databases using Microsoft Excel, SharePoint, Power BI, Tableau, or similar tools to monitor deliverables and performance metrics.
• Assist in tracking milestones, performance indicators, workflow improvement initiatives, and training activities across RCM domains.
• Collaborate with cross-functional stakeholders across patient access, medical coding, charge capture, patient accounting, supply chain, referral management, and training to ensure consistent administrative and operational support.
• Coordinate preparation of executive briefings, slide decks, memorandums, reports, and other communication products for internal and external stakeholders, including DHA leadership.
• Support knowledge management activities by maintaining centralized repositories of templates, policies, standard operating procedures, process documentation, and governance artifacts.
• Assist with onboarding of new team members by providing access to documentation, training resources, and orientation materials aligned to program standards.
• Partner with technical, clinical, and operational stakeholders to support documentation updates, policy alignment efforts, and readiness activities across revenue cycle initiatives.
• Provide administrative support for audits, reviews, and data calls by compiling required documentation and ensuring timely responses.
• Support continuous improvement initiatives by assisting with process mapping, documentation updates, and coordination of workflow validation efforts.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees