RCM Training & Workflow Manager

Privia Health•Remote, USA

3d•$65,000 - $70,000•Remote

About The Position

The RCM Training and Workflow Manager oversees and executes training for new Privia Care Centers across all markets on athenaOne Collector billing workflows, maps future-state workflows under the Privia platform, and develops and maintains curriculum across in-person, eLearning, and webinar formats for both pre- and post-go-live phases. Responsible for triaging stakeholder issues and requests, this individual ensures that athenaOne Collector training consistently aligns with evolving best practices. To optimize workflows across Privia Medical Group Care Centers, the RCM Workflow Manager stays up to date on new features within athena’s Collector, Clinicals, and Communicator products. Balancing proactive planning with retrospective "catch up" training strategies, this innovative leader actively incorporates feedback to elevate Privia’s RCM and training program to a best-in-class standard.

Requirements

Previous experience with Revenue Cycle Management and Physician Office Billing required
2+ years experience with client facing training preferred
2+ years experience with practice management systems, one or multiple areas of expertise preferred
Demonstrated experience in development and editing instructional material
Knowledgeable about extended medical terminology
Must demonstrate excellent communication, organizational, and time management skills
Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
Ability to work in a very fast-paced and changing work environment
Must comply with HIPAA rules and regulations