RCM Sr Manager Client Executive

Veradigm•Raleigh, NC

About The Position

Responsible across multiple clients, including strategic clients which are typically larger volumes. Proactively manages and directs client communications and RCMS service interactions with the highest level executives at the clients, including the full responsibility for the resolution of client escalations. Regularly cultivates and fosters positive client relationships, most typically with client executives. Manages client expectations based upon Service Level Agreement and effective decision making, in partnership with RCM Management assigned to specific clients. Works collaboratively with various departments within RCMS and Allscripts to resolve client concerns or requests and ensures that solutions are effectively implemented throughout the applicable team(s) by working with the relevant RCM Management. Effectively interacts with RCMS cross-functional teams in delivering high-quality work products under set timelines, creating work plans to direct the work of RCM Managers to meet client requirements/KPI’s. Assists in meetings with Operations and others to identify areas of concern and assist in the implementation of workflow changes. Provides significant analysis expertise, trending and problem resolution. Provides high-level oversight on key billing/collection statistics across multiple clients and compares to national/regional/local benchmarks including but not limited to net collections, days in AR, etc. As the RCM expert, participates in Sales Cycle demos and/or walkthroughs. Involved in decision-making on rates charged to clients for services and decisions on whether to accept prospective clients from the Sales team. Provides subject matter expertise, on internal and external calls. Provides thought leadership. Supports AVP role on business-related matters and may act as a backup to AVP role when needed. Identify and recruit internal/external talents to ensure an effective mix of competencies. Induct new joiners in order to quickly maximize performance. Set and communicate team/individual objectives and KPIs to inspire individuals to achieve high performance. Allocate workload to fully utilize every employee’s talent. Implement development plans and coach for individuals to reach their maximum talent. Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner. Recognize high performers to maintain motivation and retain key talent. Regularly communicate on company news and team progress against business plan.

Requirements

Knowledgeable of CPT and ICD coding and medical terminology.
Extensive knowledge with email, search engines, Internet, ability to effectively use payer websites, and LaserFiche.
Intermediate practical knowledge and use of Microsoft products; Outlook, Word, Excel and PowerPoint.
General knowledge of and the ability to learn/regularly use various billing systems, EMR’s and interfaces.
Previous experience with various billing systems such as Next Gen, Pro, Allscripts, Epic, and others.

Nice To Haves

Preferred experience with MS Access, Crystal reports.
Accounting skills preferred.

Responsibilities

Manage and direct client communications and RCMS service interactions with the highest level executives at the clients.
Resolve client escalations.
Cultivate and foster positive client relationships, most typically with client executives.
Manage client expectations based upon Service Level Agreement and effective decision making, in partnership with RCM Management.
Collaborate with various departments within RCMS and Allscripts to resolve client concerns or requests and ensure solutions are effectively implemented.
Interact with RCMS cross-functional teams in delivering high-quality work products under set timelines.
Create work plans to direct the work of RCM Managers to meet client requirements/KPI’s.
Assist in meetings with Operations and others to identify areas of concern and assist in the implementation of workflow changes.
Provide significant analysis expertise, trending and problem resolution.
Provide high-level oversight on key billing/collection statistics across multiple clients and compare to national/regional/local benchmarks.
Participate in Sales Cycle demos and/or walkthroughs as the RCM expert.
Be involved in decision-making on rates charged to clients for services and decisions on whether to accept prospective clients from the Sales team.
Provide subject matter expertise on internal and external calls.
Provide thought leadership.
Support AVP role on business-related matters and may act as a backup to AVP role when needed.
Identify and recruit internal/external talents to ensure an effective mix of competencies.
Induct new joiners to quickly maximize performance.
Set and communicate team/individual objectives and KPIs to inspire individuals to achieve high performance.
Allocate workload to fully utilize every employee’s talent.
Implement development plans and coach individuals to reach their maximum talent.
Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner.
Recognize high performers to maintain motivation and retain key talent.
Regularly communicate on company news and team progress against business plan.