RCM Client Coordinator

TridentCare•Horsham Township, PA

7d•$18 - $21

About The Position

The RCM Client Coordinator is responsible for managing aged accounts receivables, ensuring timely collection activities, and preparing, editing, and submitting account billing, collections, and corrections. This role involves driving excellent customer care through various communication channels, resolving billing and contractual issues, and providing account status reports. The coordinator must also analyze accounts to determine the risk of suspension due to nonpayment and maintain accurate contact information and complete records of billing and collection activities.

Requirements

Must have internet access to perform job duties.

Responsibilities

Complete timely collection activity on aged accounts receivables.
Prepare, edit, and submit account billing, collections, and corrections in accordance with customer contract and associated documents.
Ensure all invoices are transferred to the client accurately according to the timeframe set forth in the contract.
Drive excellent customer care through key performance indicators with calls, emails, and client meetings to educate and resolve issues.
On average complete a minimum of 32 account interactions daily, on a monthly basis.
Coordinate with billing and sales to resolve billing and contractual issues.
Provide clients, sales, quality department, and executive team with AR reports as requested.
Review and analyze accounts to determine risk of suspension from nonpayment of services.
Ensure assigned tasks are performed accurately and efficiently.
Coordinate with sales, client billing, and quality departments to resolve billing issues.
Attend meetings as assigned and be prepared to speak on the status of your accounts in full detail.
Respond to verbal and written client inquiries regarding account status within a timely manner.
Resolve account discrepancies, prepare adjustments and refunds for approvals as necessary.
Maintain accurate contact information and complete records concerning billing and collection activity on all accounts.
Provide complete transparency around book of business to ensure supervisor and manager are aware of issues which may prevent timely payments.
Perform all other tasks as assigned to support the goals of the organization.