RCM Solutions Lead
About The Position
SuperDial is building AI-powered automation for healthcare revenue cycle teams. We’re looking for an RCM Solutions Lead to serve as our in-house revenue cycle expert, partnering closely with Product, Sales, and GTM to ensure our messaging, workflows, and customer conversations accurately reflect real-world RCM operations. This role translates revenue cycle expertise into product insights, sales enablement, and customer-facing solutions. About the Role Revenue Cycle Expertise & Solutions Design Act as SuperDial’s internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions Translate complex RCM processes into clear product positioning and solution narratives Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs Customer Success & Relationship Management Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users Identify risks to customer adoption and proactively develop solutions to improve engagement and retention Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert Sales & GTM Support Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education Help prospects understand how SuperDial fits into their existing revenue cycle operations Support objection handling by grounding conversations in real-world RCM experience Messaging & Script Development Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers Pressure-test sales messaging against operational realities Contribute to enablement materials for Sales, CS, and Implementation teams Cross-functional Collaboration Partner closely with Product Operations to align customer needs, product capabilities, and GTM execution Share structured insights from sales conversations to inform product and go-to-market decisions Support internal teams with revenue cycle context as needed
Requirements
- Experience working in healthcare revenue cycle management or related healthcare operations
- Exposure to workflow design, process improvement, or transformation initiatives
- Strong understanding of end-to-end RCM workflows including eligibility, coding, billing, AR, denials, and collections
- Ability to explain operational concepts clearly to both technical and non-technical audiences
- Comfort participating in customer and prospect conversations
- Collaborative, low-ego working style
Nice To Haves
- Experience in healthcare SaaS, automation, or technology-enabled services
- Experience supporting sales, product, or customer-facing teams
Responsibilities
- Act as SuperDial’s internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions
- Translate complex RCM processes into clear product positioning and solution narratives
- Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs
- Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth
- Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users
- Identify risks to customer adoption and proactively develop solutions to improve engagement and retention
- Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs
- Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions
- Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert
- Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education
- Help prospects understand how SuperDial fits into their existing revenue cycle operations
- Support objection handling by grounding conversations in real-world RCM experience
- Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers
- Pressure-test sales messaging against operational realities
- Contribute to enablement materials for Sales, CS, and Implementation teams
- Partner closely with Product Operations to align customer needs, product capabilities, and GTM execution
- Share structured insights from sales conversations to inform product and go-to-market decisions
- Support internal teams with revenue cycle context as needed
Benefits
- equity
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
