RCM COORDINATOR

StrideCare•Charleston, SC

10d•Onsite

About The Position

The Revenue Cycle Coordinator is responsible for overseeing and executing advanced billing and collections processes to ensure timely reimbursement and resolution of outstanding claims. This role requires in-depth knowledge of payer guidelines, denial management, and AR follow-up strategies. The ideal candidate will have knowledge of the full revenue cycle including front-end, mid-cycle, and back-end functions, and will support reconciliation, vendor coordination, and legacy AR initiatives.

Requirements

High school diploma or equivalent required
3–5+ years of medical billing and AR follow-up experience (specialty experience preferred, if applicable)
Strong knowledge of CPT, ICD-10, and HCPCS coding (coding certification a plus)
Experience working with multiple payer types including Medicare, Medicaid, and commercial insurance
Exposure to payment posting and charge entry
Proficiency in EHR/PM systems (e.g., eClinicalWorks, NextGen, Athena, etc.)
Strong understanding of denial codes (CARC/RARC) and appeals processes
Intermediate Excel including creating pivot tables

Nice To Haves

associate or bachelor’s degree preferred
coding certification a plus

Responsibilities

Serve as a liaison for vendors and providers to address billing, payment, and operational issues
Perform Time of Service (TOS) bank reconciliation and assist with end-of-day (EOD) balancing processes
Review credit balances to ensure no errors in overpayments or underpayments, and timely processing
Lead unapplied payment reviews, moving money as appropriate, or initiating a refund back to the patient
Assist with work down of claim inventory in legacy systems, ensuring timely resolution and clean-up of aged AR
Conduct payer policy research to support claim resolution, appeals, and process improvements
Manage and resolve escalated patient billing inquiries, ensuring timely and accurate resolution
Support special projects and ad hoc reporting as assigned, including investigating and resolving complex billing issues, including denials, rejections, and payer discrepancies
Submit corrected claims, appeals, and reconsiderations with appropriate documentation as requested or as associated with assigned special projects.
Work closely with vendors to resolve complex billing issues
Identify patterns in denials and collaborate with internal teams (coding, front desk, authorizations) to prevent future issues
Ensure compliance with payer regulations, billing guidelines, and company policies