RCM Manager, Patient Billing

KabaFusion•Cerritos, CA

2h•$70,000 - $80,000

About The Position

This position is responsible for overseeing the daily operations of the patient billing and document control team, ensuring accuracy and efficiency, while ensuring a positive patient experience. This role provides leadership, guidance and performance oversight and is expected to maintain a thorough understanding of all tasks performed by the team to ensure proper guidance, quality control and operational consistency.

Requirements

High School Diploma or GED required.
Minimum of three (3) years of experience in healthcare reimbursement, billing, or revenue collection cycle.
Demonstrates strong initiative, planning, and organizational skills.
Adapts well to changing situations and maintains professionalism.
Works independently with minimal supervision and is self-directed.
Applies critical thinking and continuous-improvement mindset to daily work.
Leads with confidence and conceptual thinking when directing others.
Knowledgeable in payer policies, billing regulations, coding, and medical terminology.
Skilled in-patient billing methodologies, audit tools, and data analysis.
Demonstrates strong communication, leadership, and problem-solving abilities.
Adapts quickly to new systems, processes, and technology.

Nice To Haves

Associate or bachelor’s degree in healthcare industry, or a related field preferred; equivalent professional experience in a relevant industry may also be considered.
Prior supervisory or team leader experience preferred.
Proficient experience with Microsoft Office including Word, Excel, PowerPoint, Outlook, Teams, and/or electronic health care record software or billing system preferred.

Responsibilities

Oversee daily patient billing operations, including statement processing, payment posting, reconciliations, adjustments, and account follow-up accuracy.
Maintain staffing schedules and monitor availability to ensure adequate coverage during working hours.
Monitor Dialpad daily to review inbound calls, missed calls, call length, trends, and voicemail resolution within 24 hours.
Create, update, and maintain Standard Operation Procedures (SOPs) and Quick Reference Guides (QRGs), including the Patient Payment Portal and grievance/complaint procedures.
Address employee performance promptly and provide coaching, training, and support to maintain team standards.
Ensure staff are trained and consistently follow established workflows, standards, and quality expectations.
Participate in employee recognition programs to reinforce positive performance and team engagement.
Supervise, coach, and support billing staff based on call or work performance audit results.
Review analytics to assess workload distribution, productivity, staffing needs, and process gaps.
Ensure timely, professional responses to patient inquiries and provide oversight for structured payment plan negotiations.
Conduct call quality audits, track complaints and escalations, and ensure timely resolution and service excellence.
Ensure compliance with organizational policies, payer rules, regulatory requirements, and documentation standards.
Collaborate with internal departments to resolve discrepancies and improve customer satisfaction, workflows, and processes.
Other duties as assigned.