(Remote) RCM Client Implementation Leader

Harris Computer • Arlington, TN

6d • $70,000 - $85,000 • Remote

About The Position

MEDHOST, a division of Harris, is seeking an RCM Client Implementations Leader to lead the end-to-end onboarding of new MEDTEAM RCM Clients. This role is the primary point of accountability from contract execution through stabilization and transition to steady-state operations. The Implementations Leader coordinates cross-functional resources, including operations, IT, Support, Credentialing, and Reporting teams, to ensure each client launch is delivered on time, within scope, and aligned with contractual expectations. Success requires a blend of project management discipline, RCM operational fluency, and strong client-facing communication. This is a remote role open to candidates anywhere in the US, with a preference for those in EST or CST timezones. The salary range is 70K - 85K.

Requirements

• Minimum 5-7 years of experience in healthcare revenue cycle, with at least 2-3 years in client communication, project management, RCM Education, or transition leadership roles.
• Demonstrated experience leading the onboarding of hospital and/or physician practice clients onto outsourced RCM platforms.
• Strong working knowledge of end-to-end RCM operations: patient access, billing, denials, AR follow-up, payment posting, and reporting.
• Proficiency with project management tools (Smartsheet, MS Project, Asana, Monday, or similar) and MS Office suite (Excel, PowerPoint, Word).
• Familiarity with major hospital and practice management systems (MEDHOST, Epic, Cerner, Meditech, athenahealth, NextGen, eCW, or similar).
• Working knowledge of EDI transactions (837, 835, 270/271, 276/277), payer enrollment processes, and clearinghouse operations.
• Excellent written and verbal communication skills, with proven ability to engage executive-level client stakeholders.
• Strong organizational and time management skills; able to manage multiple concurrent implementations at varying stages.
• Commitment to leveraging emerging technologies, including AI tools, to improve workflows, solve problems, and increase efficiency.
• Comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, while maintaining appropriate judgment, security, and compliance standards.

Nice To Haves

• Candidates who can work in EST or CST timezone.

Responsibilities

• Develop, maintain, and execute detailed implementation project plans for each new client engagement, including milestones, dependencies, deliverables, and risk mitigation strategies.
• Conduct kickoff meetings with client stakeholders to align on scope, timelines, success criteria, and governance structure.
• Lead recurring client status meetings; document decisions, risks, action items, and owners; drive accountability across all parties.
• Manage transition activities including AR file conversion, work-down strategy for legacy receivables, and run-out claim handling.
• Coordinate system access provisioning across client EHR/practice management systems, clearinghouses, payer portals, and internal RCM platforms.
• Partner with IT and Billing teams to establish 837/835 connectivity, payer enrollment, ERA setup, and lockbox/banking integrations.
• Lead workflow design sessions to document client-specific SOPs covering registration, eligibility, billing, denials, payment posting, and AR follow-up.
• Validate data feeds, reporting hooks, and dashboard configurations prior to go-live.
• Serve as the primary client contact during the implementation phase, building trust through proactive communication, transparency, and responsiveness.
• Translate client business requirements into operational specifications for internal delivery teams.
• Manage scope, expectations, and change requests; escalate appropriately when scope or timeline shifts impact contractual commitments.
• Conduct executive-level briefings and status updates for client CFOs, Revenue Cycle Directors, and other senior stakeholders.
• Oversee go-live execution including final cutover activities, command center support, and rapid issue resolution during the first 30-45 days.
• Understand RCM details including operational expectations, and industry KPIs (cash collections, denial rates, AR aging, productivity) and lead communication for initial clarification and performance baselines to be established.
• Facilitate formal transition to steady-state operations leadership; document lessons learned and post-implementation review findings.
• Ensure all training, documentation, and knowledge transfer artifacts are delivered to ongoing operations teams.
• Work closely with sales and solution design teams during late-stage prospect conversations to validate scope and feasibility.
• Partner with finance to confirm billing setup, contract terms, and revenue recognition triggers.
• Collaborate with reporting and analytics teams to define client-specific KPI dashboards and recurring deliverables.
• Provide structured feedback to product, technology, and operations leadership on implementation friction points and improvement opportunities.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed