Ratings Operations Intern

OSTTRA • New York, NY

9d • Hybrid

About The Position

The Operations Intern, Ratings Operations (ROS), plays a critical role in supporting our talent initiatives and enabling the effective, efficient operations of global Ratings processes. As a strategic partner to multiple teams, including Commercial, Data, Analytical, Compliance, and Technology, the intern leverages business knowledge and operational acumen to continuously improve processes and align with business value.

Requirements

• Currently pursuing or recently completed a bachelor’s degree.
• Ability to prioritize, multitask, and remain poised in a fast-paced, high-pressure environment while ensuring high-quality output.
• Strong English communication skills (reading, speaking, and writing).
• Excellent interpersonal, written, and verbal communication skills, with a focus on customer service.
• Ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment.
• Strong ability to guide and influence colleagues and stakeholders.
• Adaptable self-starter who takes initiative and drives tasks to completion with strong execution.

Nice To Haves

• Skill in identifying inefficiencies and contributing to process improvement initiatives.
• Strong interpersonal and communication skills to guide analysts and partner across Commercial, Data, Technology, and Compliance teams.
• Ability to connect stakeholders, support change management, and influence outcomes in a global, team-oriented environment.
• Poised multitasker who thrives in fast-paced, high-pressure settings.
• Self-starter mindset with a drive to take ownership, prioritize effectively, and execute with quality.

Responsibilities

• Assist in creating and editing content for executive updates, program communications, and internal team messages.
• Organize and maintain a library of internal documents, ensuring accessibility and ease of use.
• Support team priorities, including continuous improvement and change management, with pace and quality to meet customer needs.
• Develop and refine templates for program updates, KPIs, FAQs, and other recurring needs.
• Support the planning and execution of talent development initiatives.
• Collaborate with team members to gather information and ensure accuracy in communications.
• Participate in brainstorming sessions to enhance internal processes and communications.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Best-in class benefits for families.
• Retail discounts.
• Referral incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level