Rare Disease Key Account Manager - Salt Lake City, UT

Military Spouse Corporate Career Network•Salt Lake City, UT

3d•Onsite

About The Position

The Rare Disease Key Account Manager (KAM) works with key stakeholders across assigned health systems, specialty clinics, infusion centers, and other sites of care to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment. The role addresses operational and access challenges related to appropriate therapies in the therapeutic areas for which Amgen’s Rare Disease products are indicated, with the goal of growing the rare disease business across assigned accounts and market. The KAM diagnoses account-level barriers and implements targeted strategies to enable appropriate therapy access, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience throughout the rare disease treatment journey. The position develops account plans aligned with customer priorities; supports compliant contracting and access solutions; evaluates buy-and-bill workflows; enables care sites through education and operational support; and coordinates execution with cross-functional partners. The role also monitors account performance, maintains account documentation, and provides actionable insights into customer needs, competitive dynamics, reimbursement trends, and operational barriers. The position is based in Salt Lake City, Utah, and involves approximately 40–60% travel within an assigned geography. The expected annual salary range is $173,021–$234,088, excluding Puerto Rico. Amgen offers a Total Rewards Plan that includes benefits, incentive compensation, stock-based long-term incentives, time-off plans, and flexible work models where possible.

Requirements

One of the following education and experience combinations: doctorate degree and 2 years of sales and/or related account management experience; master's degree and 4 years; bachelor's degree and 6 years; associate's degree and 10 years; or high school diploma/GED and 12 years.
Approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
Ability to manage competing priorities, work independently, and execute through cross-functional teams.
A patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

Assess assigned accounts for access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, and identify opportunities to reduce time to diagnosis and treatment.
Develop and execute account plans aligned with customer priorities, portfolio growth, patient access, site-of-care needs, and treatment continuity.
Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Provide sites of care with education, workflow support, and coordinated resources to strengthen readiness to initiate and maintain therapy.
Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Provide timely, actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives compliantly.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying roles, decision points, owners, and timelines.

Benefits

Health and welfare plans for staff and eligible dependents.
Retirement and savings plans with company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Career development opportunities.
Flexible work models, including remote work arrangements where possible.