Rare Disease Key Account Manager - Neurology - Great Plains

Amgen • Minneapolis, MN

2d

About The Position

The Rare Disease Key Account Manager is responsible for reducing time to diagnosis, increasing appropriate patient identification, and improving speed to treatment by partnering with stakeholders in targeted accounts. The role addresses operational and access challenges to appropriate therapies across assigned health systems, specialty clinics, infusion centers, and other sites of care. The KAM diagnoses account-level barriers and executes targeted strategies to enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support reliable patient and customer experiences throughout the rare disease treatment journey.

The position develops account strategies and plans aligned with customer priorities and Amgen portfolio objectives; supports compliant contracting and durable access solutions; evaluates and improves buy-and-bill workflows; and enables sites of care through education, workflow support, and coordinated resources. The KAM collaborates with sales, medical, patient services, market access, trade, analytics, and brand partners, provides actionable field insights, monitors account performance, and maintains account documentation in required systems. Travel is approximately 40–60% within the assigned geography.

Requirements

• One of the following education and experience combinations: doctorate degree and 2 years of sales and/or related account management experience; master's degree and 4 years; bachelor's degree and 6 years; associate's degree and 10 years; or high school diploma/GED and 12 years.
• Approximately 40–60% travel within the assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
• Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Understanding of clinic operations and site-of-care decision drivers.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
• Ability to manage competing priorities, work independently, and execute through cross-functional teams.
• A patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

• Assess assigned accounts to identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization and time to diagnosis and treatment.
• Develop and execute account plans aligned with customer priorities and Amgen portfolio objectives, including portfolio growth, patient access, site-of-care needs, and treatment continuity.
• Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
• Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
• Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
• Identify and address barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support durable access solutions.
• Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
• Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
• Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Share timely, actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
• Monitor account performance and adapt priorities to deliver agreed objectives in a compliant manner.
• Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

• Comprehensive employee benefits package, including retirement and savings plans with company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED