Rare Disease Key Account Manager - Neurology - Delta South

Amgen•Montgomery, AL

20h

About The Position

The Rare Disease Key Account Manager (KAM) works with stakeholders in targeted accounts to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment for patients who may benefit from Amgen rare disease therapies. The role addresses operational and access challenges across assigned health systems, specialty clinics, infusion centers, and other sites of care. The KAM diagnoses account-level barriers and executes strategies to support appropriate therapy access, clinic readiness, buy-and-bill operations, and a reliable patient and customer experience throughout the treatment journey. The role develops account plans aligned with customer priorities and Amgen portfolio objectives, supports contracting and access opportunities, evaluates buy-and-bill workflows, and coordinates account initiatives with cross-functional partners. It also maintains account documentation and provides insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers. The position requires approximately 40–60% travel within an assigned geography for customer meetings, internal planning, and industry events.

Requirements

Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years; or bachelor’s degree and 6 years; or associate’s degree and 10 years; or high school diploma/GED and 12 years.
Ability to manage competing priorities, work independently, and execute through cross-functional teams.
Patient-centered and compliant approach to customer engagement and solution development.

Nice To Haves

Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
Understanding of clinic operations and site-of-care decision drivers.
Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.

Responsibilities

Assess assigned accounts for access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy utilization and time to diagnosis or treatment.
Develop and execute account plans aligned with customer priorities and Amgen portfolio objectives, including portfolio growth, patient access, site-of-care needs, and treatment continuity.
Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
Identify barriers involving contracting, customer membership, ordering, distribution channels, formulary or pathway decisions, and product availability.
Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support access solutions.
Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
Help customers identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
Share timely, actionable field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
Monitor account performance and adapt priorities to meet agreed objectives in a compliant manner.
Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
Lead matrix planning and follow-through for priority account initiatives, clarifying roles, decision points, owners, and timelines.
Travel approximately 40–60% within the assigned geography for customer meetings, internal planning, and industry events.

Benefits

Comprehensive employee benefits package, including health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with generous company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
Stock-based long-term incentives.
Award-winning time-off plans and bi-annual company-wide shutdowns.
Flexible work models, including remote work arrangements where possible.
Career development opportunities.