Rapid Response Care Advocate (Remote) | 24/7 Urgent Patient Support

Mira Mace

78d • $20 - $30 • Remote

About The Position

Mira Mace is seeking a Rapid Response Care Advocate to join their new 24/7 Urgent Patient Support team. This non-clinical navigation role focuses on removing obstacles for patients facing urgent healthcare needs, such as medication affordability, insurance denials, or discharge planning gaps. The goal is to resolve cases quickly, typically within 2-3 days, by developing and executing execution plans, utilizing resource directories, and communicating effectively with patients and the operations team. The role requires a high degree of empathy, urgency, and problem-solving skills, with a strong emphasis on documentation and HIPAA compliance.

Requirements

• An active LPN/LVN license; or Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience.
• 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, or similar).
• Working knowledge of the U.S. healthcare system and insurance.
• Comfort working independently, managing multiple urgent cases at once, and maintaining strong documentation.
• Reliable computer, internet, and a quiet space for patient calls.

Nice To Haves

• Experience supporting older adults or patients with complex or serious illness.
• Experience in urgent or high-tempo settings (triage desks, crisis lines, ED or discharge coordination).
• Familiarity with Medicaid and other public programs.
• Bilingual — Spanish, or another language common among the patients we serve.

Responsibilities

• Take ownership of triaged cases, confirming essentials like insurance, needs, urgency, and clinical history.
• Develop and execute an execution plan for each case, determining necessary steps and timelines.
• Utilize provided resource directories and independently research to find solutions.
• Maintain communication with the operations team regarding progress, blockers, and needs.
• Communicate with patients to provide updates, clarify information, and build trust.
• Document all interactions and support activities accurately and in real-time within the platform for seamless 24/7 team handoffs.
• Maintain confidentiality and comply with HIPAA, privacy, and platform standards.

Benefits

• Competitive hourly rate ($20-$30 per hour, depending on experience, qualifications, licensure, availability, and language skills).
• Opportunity to work up to 40 hours per week.
• Flexible scheduling with shifts covering evenings, weekends, and holidays.
• On-call rotation for overnight coverage.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed