Range Customer Service Supervisor
White Birch Ammo LLC•Dover, NH
•Onsite
About The Position
Become a full-time Range Customer Service Supervisor with White Birch Armory and take the next step in your leadership career while helping create outstanding experiences for customers and team members alike! This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.
Requirements
- Ability to pass a background check.
Nice To Haves
- A working knowledge of firearms, range safety, retail, and customer service operations is preferred.
- Experience within firearms, sporting goods, outdoor retail, or related industries is preferred.
- Strong leadership, communication, and customer service skills.
Responsibilities
- Oversee daily operations of the retail sales floor, ensuring exceptional customer service.
- Coach and develop Range Customer Service Associates.
- Provide leadership and sales guidance.
- Manage scheduling, onboarding, performance evaluations, and disciplinary processes.
- Address customer concerns and operational issues efficiently.
- Support retail sales and range operations.
- Maintain high standards for customer satisfaction, safety, compliance, and operational excellence.
Benefits
- Bonus structure
- Health insurance
- Dental
- PTO
- Professional Development
- Flexible schedule
- Growth opportunities
- Mentor/Apprentice program
- Vision
- A 401(k) with company match
- Generous Employee discount
- Free classes
- Company parties
- Employee use of company recreational items
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
