Customer Service Supervisor

Precision Aviation Group • Carrollton, TX

1d • Onsite

About The Position

The Customer Service Supervisor oversees the daily operations of the customer service team, ensuring exceptional customer support and efficient order processing. This role supervises staff, coordinates with internal departments, resolves customer issues, ensures compliance with company policies and procedures, and implements process improvements. The supervisor also manages customer inquiries and complaints, maintains necessary resources, supports regulatory and customer audits, and promotes high levels of customer satisfaction through effective leadership and communication.

Requirements

• Strong computer skills, including proficiency in ERP systems and Microsoft Office.
• Ability to read, write, and follow verbal instructions in English, with basic math skills.
• Build and maintain lasting relationships with customers, ensuring repeat business.
• Excellent interpersonal, written, and verbal communication skills.
• Interprets company policy to employees and enforces company policy and practices.
• Knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.
• Strong leadership and customer-focused skills
• Ability to regularly exercise sound judgment in decision-making.
• Actively participate in and support safety initiatives and comply with safe work practices.
• Immediately report hazards, unsafe work practices, and any accidents or injuries.
• Adhere to all safety rules, FAA regulations, PPE requirements, and equipment operation guidelines.
• Ability to operate office machines and troubleshoot issues.
• High school diploma required.
• A minimum of 3 years of related experience in customer service, sales, or a related field, preferably in the aviation industry.

Nice To Haves

• A college degree in a business-related field is preferred.

Responsibilities

• Supervise and support the daily operations of the Customer Service team to ensure timely, accurate, and professional service.
• Lead, coach, and develop customer service staff while monitoring performance and promoting a customer-focused culture.
• Resolve escalated customer concerns and coordinate with internal departments to ensure effective and timely solutions.
• Analyze customer service performance and recommend process improvements to enhance efficiency and customer satisfaction.
• Ensure compliance with company policies, procedures, and quality standards while maintaining accurate records and documentation.
• Build strong customer relationships through effective communication, problem-solving, and a commitment to exceptional service.

Benefits

• health benefits the first of the month following 30 days’ employment
• medical
• dental
• vision
• base life (company paid)
• voluntary life
• short and long-term disability
• flex spending accounts
• telemedicine
• vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end
• 9 paid holidays
• 401k with company match contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED