OCC Manager YYZ
About The Position
As Manager of Operations, you are ultimately responsible for the execution of activities at the OCC. This includes implementing personnel policy, holding performance and assessment interviews, and guiding staff in the event of absenteeism due to illness. You are also the point of contact on behalf of the management team for internal and external customers regarding operational problems and the progress of processes. The correct and safe use of equipment and materials is a top priority, and you ensure that this is complied with. You will implement personnel policy, ensuring optimal personnel planning depending on the workload, deciding on hiring temporary workers, arranging employees not on a roster, and announcing overtime. You will be the point of contact for internal and external customers, responsible for drawing up damage reports for freight and materials, and providing correct daily reporting of service progress, staff deployment, materials, and special features. You will ensure compliance with agreements regarding work instructions, leave, and working and rest times, submit proposals for efficient operation, and guarantee quality and compliance with agreed SLAs.
Requirements
- An MBO+ work and thinking level.
- A few years of experience in a (similar) position and working environment.
- Experience with management.
- Excellent command of the English language.
- Willingness to work during irregular shifts.
Responsibilities
- Implement personnel policy, including guiding staff in the event of absenteeism due to illness, conducting performance and assessment interviews, and coaching and guiding staff.
- Ensure optimal personnel planning, depending on the workload.
- Decide on hiring temporary workers, arranging employees who are not on a roster, and announcing overtime.
- Act as the point of contact for internal and external customers.
- Be responsible for drawing up damage reports for freight and materials.
- Provide correct reporting of service progress, staff deployment, materials, and special features daily.
- Ensure compliance with agreements made regarding work instructions, leave, and working and rest times.
- Submit proposals for the purpose of conducting an efficient operation.
- Ensure that quality is guaranteed and that the SLAs agreed with customers are complied with.
- Ensure the correct and safe use of equipment and materials is complied with.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
11-50 employees
