RAISED Coordinator

Marriott•Chicago, IL

21h

About The Position

The RAISED Coordinator will meet group coordinators/hosts prior to functions, make introductions, and ensure all arrangements are agreeable. This role involves reading and analyzing banquet event orders to gather guest information, determine proper setup, timeline, specific guest needs, buffets, action stations, etc. The coordinator will respond to and attempt to fulfill any special banquet event arrangements and follow up to ensure compliance. This position also requires adherence to all company and safety/security policies and procedures, reporting accidents, injuries, and unsafe work conditions, and completing safety training. Maintaining a clean and professional appearance, protecting company assets, and upholding confidentiality are essential. The role involves welcoming and acknowledging guests according to company standards, anticipating and addressing service needs, and thanking guests with appreciation. Effective communication, both verbal and written, is necessary, as is developing and maintaining positive working relationships and supporting team goals. The coordinator must ensure adherence to quality expectations and standards, read and visually verify information, and inspect tools and equipment. Physical requirements include standing, sitting, or walking for extended periods, moving, lifting, carrying, pushing, and pulling objects weighing up to 25 pounds without assistance. The role may also involve moving through narrow, confined, or elevated spaces, traversing sloping, uneven, or slippery surfaces, and using stairs or service ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the job duties. Other reasonable duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements.
Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.