Rail Service Manager

SHUR-CO•Eddyville, IA

6d•Onsite

About The Position

The Rail Service Manager manages the Eddyville railcar service team and coordinates daily service activities. This is a working manager role that includes working on-site alongside the team and assisting with railcar service work as needed. The manager also supervises the Eddyville Administrative Coordinator and ensures Cargill documentation, invoicing, and administrative functions are completed accurately and on time. The role works directly with Cargill to coordinate service activities, maintain customer relationships, and identify and implement opportunities to grow the business. It also oversees safety compliance, service documentation, parts and supply inventories, expenses and reimbursements, Avetta compliance, employee performance, hiring, onboarding, training, and annual reviews.

Requirements

A two-year technical degree or equivalent work experience.
At least one year of experience directly supporting customers.
Ability to read, analyze, and interpret technical documents, procedures, and instructions.
Ability to communicate effectively with managers, team members, subcontractors, and customers.
Ability to apply mathematical concepts, including fractions and ratios, to practical situations.
Ability to create and edit Excel spreadsheets and apply established pricing for parts and services using spreadsheet data and quantities of work performed.
Ability to solve practical problems and work with a variety of variables where limited standardization exists.
Ability to interpret and follow written, oral, diagram, or schedule-based instructions.
Proficiency in Microsoft Office applications, including creating and managing spreadsheets and technical documents.
Ability to read and comprehend technical drawings for mechanical components and assemblies.
Demonstrated ability to work directly with customers in a professional and courteous manner.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and coordinate team activities effectively.
Self-motivated and dependable, with the ability to complete tasks with minimal direct supervision.
Ability to work effectively in both a hands-on technical role and a supervisory capacity.
Ability to perform the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Experience with materials requirements planning (MRP) software is highly desirable.

Responsibilities

Manage and grow the Cargill railcar service program.
Manage daily service requests and assign work to the railcar service team.
Work on-site alongside the team and assist with railcar service work as needed.
Communicate with Cargill representatives to coordinate daily service activities and maintain strong customer relationships.
Identify and implement opportunities to expand services and grow the business with Cargill.
Document daily services performed, equipment utilized, and resources required for each operation.
Ensure railcar service activities comply with Cargill safety policies, procedures, and regulations.
Coordinate team travel to secondary Cargill locations.
Track employee hours for payroll processing and monthly reporting.
Track team expenses, prepare expense reports, and coordinate reimbursements.
Monitor parts inventory and usage, reorder repair parts as needed, and maintain adequate inventory levels.
Monitor consumable supplies and order replacements as necessary.
Manage maintenance and upkeep of Eddyville vehicles and equipment.
Coordinate subcontractor work, receive and review invoices, and facilitate payment processing.
Oversee the Eddyville Administrative Coordinator and ensure required administrative, documentation, and invoicing functions are completed accurately and on time.
Manage the Avetta account to maintain compliance with Cargill safety and training requirements.
Participate in hiring decisions and manage employee performance, disciplinary matters, and annual performance reviews.
Onboard new employees, provide initial orientation, and ensure required new-hire training is completed.
Coordinate and maintain annual and recurring employee training requirements.