Rail Logistics Specialist I
About The Position
IntelliTrans, a subsidiary of Roper Technologies, Inc., is seeking a Rail Logistics Specialist to provide operational support and customer service using IntelliTrans’ transportation management systems. Under the direction of the Rail Services Supervisor, the role supports rail shipment tracking and related logistics processes. The position is hybrid in Conway, Arkansas. The specialist monitors and updates rail shipment information, researches shipment delays and other exceptions, coordinates with vendors and railroads, processes billing and shipping documentation, and responds to customer inquiries. The role also prepares reports, contributes to business improvement efforts, and identifies opportunities to improve transportation processes and system performance. Customer support may be needed after hours, on weekends, holidays, or during emergencies.
Requirements
- A bachelor’s degree from a four-year college or university, or equivalent experience, is preferred.
- Ability to work independently while meeting internal and external deadlines and milestones.
- Intermediate Excel and Microsoft Office suite skills.
- Proficient business writing and speaking skills, with a strong desire to exceed expectations.
- Self-directed approach and a sense of urgency in proactively addressing customer needs and issues.
- Expertise in troubleshooting and customer support.
- Strong customer-facing skills and ability to build customer relationships.
- Ability to thrive in a fast-paced environment and handle multiple tasks.
- Excellent problem-solving skills.
- Strong planning, scheduling, and organizational skills.
- Drive to meet goals and exceed customer expectations.
Nice To Haves
- At least one year of rail logistics experience; preferred but not required.
- Understanding of rail freight movement.
- Understanding of Bills of Lading, diversions, yard operations, and day-to-day freight movement.
Responsibilities
- Monitor, expedite, gather, and enter rail shipment transit information in IntelliTrans’ tracking system.
- Research and resolve missing sightings, idle, bad ordered, delayed, held, or embargoed customer rail cars by coordinating with vendors, obtaining accurate trip plans, or opening service logs as needed.
- Research and obtain correct loaded billing for customer rail cars and upload it to the software platform as needed.
- Prepare and send diversion letters and advance bills to railroads, and follow up to ensure accuracy.
- Ensure customer Bills of Lading are processed in IntelliTrans systems and transmitted to railroads.
- Investigate, resolve, and respond to customer issues and inquiries by phone and email.
- Recommend and participate in business improvement projects to reduce freight costs and improve transportation functions.
- Prepare daily, weekly, and monthly internal and customer reports as required.
- Use data to identify efficiencies and recommend system enhancements, process improvements, and potential customer solutions.
- Collaborate with vendors, account managers, the helpdesk, and other customer support specialists to investigate and resolve customer issues.
- Provide customer support after hours, on weekends, holidays, in emergencies, or as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
