Radiology Scheduler - Work from Home | $16.00/hr | Starts 5/21/26

Carenet Health

1d•Remote

About The Position

Carenet Health is looking for individuals with an entrepreneurial spirit who are passionate about healthcare and supporting patients. This is a remote, work-from-home position where you will interact with patients, patient representatives, providers, pharmacies, and more. The role involves providing compassionate, accurate, and timely support by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities in a high-volume contact center environment. It requires efficiency, strong critical thinking, attention to detail, and adherence to healthcare protocols. The Radiology Scheduler is a key contributor, combining advanced customer service skills with knowledge of radiology workflows, medical terminology, and multiple scheduling systems. Ongoing training and cross-training are expected to maintain proficiency. You will need to demonstrate understanding and compliance with contact center performance metrics, quality, performance, and privacy standards.

Requirements

High School diploma or GED required
Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required
Understanding of and compliance with contact center performance metrics (e.g., adherence, quality, attendance, service levels)
Ability to type at least 35–40 words per minute
Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel
Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and client specific tools
Strong problem solving, multitasking, organizational, and communication skills
Ability to accept and implement feedback and adapt to change
Flexibility to work assigned schedules, including evenings, weekends, or holidays as required

Nice To Haves

Working knowledge of medical terminology and healthcare processes is preferred

Responsibilities

Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving within defined workflows and escalation guidelines
Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities, including Mammography / Breast Imaging, MRI, CT, Ultrasound, DEXA, Fluoroscopy, and other related imaging services
Accurately document all patient interactions, updates, and outcomes simultaneously in designated CRM and scheduling systems
Serve as a knowledge resource for patients by addressing questions related to imaging procedures, preparation instructions, provider orders, and general radiology information
Demonstrate professionalism, empathy, and accuracy in all interactions, including those involving sensitive medical or insurance information
Confirm and document insurance information according to established guidelines and client protocols
Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed
Make outbound calls to schedule, follow up, or resolve imaging appointment needs
Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies at all times
Participate in regular coaching, quality reviews, and performance improvement activities
Remain flexible to support varying clients, departments, or workflows based on business needs
Perform additional duties as assigned