Customer Service Representative (Remote) | $16.00 per hour | Starts 5/14/26
About The Position
Carenet Health fosters collaboration, creativity, and innovation, empowering growth through trust, opportunity, and accountability. They are looking for individuals with an entrepreneurial spirit to deliver market-leading performance. This remote, work-from-home position is ideal for those passionate about healthcare, empathetic, patient-focused, and who enjoy interacting with patients, patient representatives, providers, pharmacies, and more. The role involves using excellent communication and multitasking skills to respond timely to customer inquiries, process requests, research issues, and find solutions. It also includes providing responses to inquiries such as scheduling appointments, referral inquiries, assisting with insurance questions, medication requests, or general information requests, and identifying customer needs to quickly gain trust and confidence. Team members will also have the opportunity to learn new products and projects, making a difference in someone's life.
Requirements
- High School diploma/GED or equivalent (will be validated during background check)
- Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
- Strong communication skills via phone, email, chat, etc.
- Excellent customer services skills
- Excellent demonstration of caring, empathy and compassion
- General knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA
- Flexible with work schedule
- Able to provide 2 monitors 22 inch each with both HDMI and Display ports
Responsibilities
- Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
- Research customer issues and find workable solutions
- Provide response to inquiries including scheduling appointments, referral inquiries
- Assist with insurance questions, medication requests or general information requests
- Identify and understand customer needs; quickly gain customer trust and confidence
- Have fun learning new products and projects!
Benefits
- health, dental, and vision insurance
- a 401(k) plan with company match
- paid time off (PTO) and holidays
- flexible spending accounts (FSAs)
- employee wellness programs
- career development opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
