Radiology Patient & Administrative Coordinator

VitalCheck Wellness•Springfield, IL

17d•Onsite

About The Position

We are seeking a dependable, organized, and patient-focused Radiology Patient & Administrative Coordinator to support a mobile mammography screening program in Illinois. This is a non-clinical administrative position that will work closely with the Mammography Technologist and other members of the healthcare team. The coordinator will help manage patient check-in, appointment scheduling, paperwork, records, communication, and daily patient flow so the Mammography Technologist can remain focused on patient care and imaging responsibilities. The ideal candidate is professional, welcoming, detail-oriented, and comfortable working directly with patients.

Requirements

High school diploma or GED required.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Strong organizational skills with close attention to detail.
Ability to manage multiple responsibilities in a fast-paced patient-care environment.
Ability to communicate calmly and professionally with patients who may feel anxious or concerned about their screening.
Ability to maintain patient confidentiality and protect private health information.
Ability to work independently while collaborating closely with the Mammography Technologist and broader healthcare team.
Reliable transportation and the ability to travel between assigned Illinois screening locations as required.

Nice To Haves

At least two years of administrative, medical front-desk, patient scheduling, or customer service experience preferred.
Previous experience in a medical office, radiology department, imaging center, hospital, or outpatient healthcare setting strongly preferred.
Familiarity with patient registration, appointment scheduling, and medical records preferred.
Knowledge of medical terminology is preferred.
Experience using electronic medical records, radiology information systems, scheduling platforms, or patient registration systems is a plus.

Responsibilities

Welcome patients and assist with the check-in process.
Confirm patient appointments and verify patient demographic and contact information.
Provide patients with required registration, consent, screening, and medical history forms.
Review patient paperwork for completeness and follow up on missing information.
Assist patients with completing forms while maintaining privacy and confidentiality.
Schedule, confirm, cancel, and reschedule mammography appointments.
Communicate appointment instructions and help patients understand what to expect during their visit.
Manage patient flow and communicate scheduling changes or expected wait times.
Answer incoming telephone calls, take messages, and route questions to the appropriate team member.
Maintain accurate and organized patient records in accordance with company procedures.
Upload, scan, file, and securely transmit patient documents as required.
Coordinate the collection and transfer of prior mammography records or images when applicable.
Support communication among patients, the Mammography Technologist, radiology providers, scheduling teams, and authorized healthcare personnel.
Assist the Mammography Technologist with non-clinical administrative tasks before, during, and after screening appointments.
Prepare registration materials, forms, schedules, and other administrative supplies at the beginning of each workday.
Monitor administrative and patient supplies and notify the appropriate team member when items need to be replenished.
Maintain a clean, organized, and professional reception and patient waiting area.
Follow all patient privacy, confidentiality, HIPAA, and company requirements.
Complete additional administrative duties related to the mammography screening program as assigned.