Radiology Order Representative

Advanced Radiology Consultants•Shelton, CT

5h•Onsite

About The Position

Join our Culture of Caring! Mission: With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care. Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, friendly, and caring environment. We are looking for a Radiology Order Representative to join our team. The pay range for this role will depend on experience and qualifications.

Requirements

High school diploma or general education degree (GED)
One year related experience and/or training; or equivalent combination of education and experience
Excellent organizational skills and ability to multitask in a high paced environment.
Customer service skills - empathetic, active listener, who has strong follow through skills
Proficient computer skills and data entry skills
Listen to feedback or constructive criticism from management and apply it to themselves
Critical thinking – the ability to think creatively, problem solve and work independently

Nice To Haves

Basic knowledge of anatomy and medical terminology preferred

Responsibilities

Manages all incoming documents for imaging procedures from multiple locations.
Conducts a thorough and detailed audit on incoming documents, assuring that the order is compliant.
Renames, extracts, and rotates all pages.
Creates an order and assign to appropriate outbound work list in EPIC.
Establishes new patient accounts for all patients that are currently not set up in EPIC.
Makes outbound calls to referring physician to clarify additional or missing information.
Compares order to scheduled exam(s), works with contact center or site to update booking if needed.
Works alongside radiologists and clinical site to assist with reaching referring physicians.
Assists with incoming calls from clinical sites and corporate phone line.
Accurate and timely communication with clinical operations and patients.
Manages e-mail communication between patients and scheduling.
Assists in managing excel spreadsheet tracking of incoming orders.
Provides assistance in scheduling appointments for FL and X-Ray.
Provides assistance to contact center as needed.
Audits their own work to ensure quality and reports safety or quality events.
Respects patient confidentiality by adhering to HIPAA standards.
Attends meetings, training, learning and development sessions as required.