Radiology Image Library Associate

Jobologi•Lansdale, PA

20d

About The Position

The Radiology Image Library Associate supports the Radiology Department and contributes to a positive patient experience and efficient Radiologist workflow. The role works closely with patients, doctors, and other hospital staff inside and outside the hospital system, and uses healthcare technologies including the EHR (Electronic Health Record) System and PACS (Picture Archive and Communication System). Responsibilities span patient service, imaging-library operations, radiology staff support, and teamwork.

Requirements

Good verbal and communication skills.
Accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills, including the ability to understand, navigate, and enter data in multiple IT and Radiology-centric systems.
Ability to multitask and handle acute, stressful, and busy periods while completing tasks accurately.
Ability to function efficiently and professionally with minimum supervision.
Ability to quickly learn new procedures.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate's or bachelor's degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Take calls from patients requesting imaging records and prepare requests for pickup or mailing.
Verify that all forms required to release medical records are completed before releasing imaging records.
Upload medical imaging studies performed at outside healthcare facilities for patients.
Create required orders in the EHR system.
Triage phone calls to the reading room.
Report critical results to appropriate providers, complete communication within the applicable SLA, and document communications in the appropriate systems.
Manage the follow-up worklist, contact providers about exams with follow-ups due within the given time frame, document communications, and track resolution.
Manage patient worklists for treatment and educational conferences and load appropriate patient images for weekly patient review conferences.
Import images and reports from outside healthcare providers and transfer images and reports to other healthcare providers.
Ensure proper documentation is received for image release and recorded in the patient's chart.
Assist with legal requests.
De-identify imaging for research studies.
Monitor work queues for failed automated faxes communicating results reports; contact providers for correct fax numbers, resend faxes, document communications, and open tickets to update fax numbers.
Build positive relationships with colleagues.
Coach or mentor peers, formally or informally, and help others acquire department-specific knowledge, skills, and abilities.