Radiology ASR

UMass Memorial Health•Worcester, MA

11d•Onsite

About The Position

Performs complex administrative duties for patients needing routine or urgent appointments, medical procedures, tests, and related ancillary services in an ambulatory in/outpatient setting. Assesses patient needs, including financial counseling, interpreter services, and social services, and refers patients to appropriate resources. Alerts providers to emergent patient care needs. The position works Monday through Friday on a day shift, 8:00 a.m. to 4:30 p.m., for 32 scheduled hours per week. The role is non-exempt and is part of the SHARE union. The posted hiring range is $20.94–$29.27 based on a 40-hour schedule; compensation for part-time or reduced schedules is prorated. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school diploma.
Three years of related experience; the experience requirement is waived for candidates with an associate’s or bachelor’s degree.
Ability to use specialized application software and computer systems.
Ability to perform multiple functions and work under stressful situations.
Professional behavior and excellent communication and human relations skills.

Nice To Haves

Associate’s or bachelor’s degree.
Knowledge of business office procedures and medical terminology or procedures.

Responsibilities

Greet patients and visitors for scheduled or urgent appointments and procedures.
Confirm and verify patient demographic and insurance information; obtain treatment and billing consent signatures.
Collect patient co-payments when applicable, maintain related records, make daily cash deposits, and calculate daily co-payment totals for reconciliation.
Assess patient needs, including financial counseling, interpreter services, and social services, and refer patients to appropriate resources.
Receive and direct calls, connect patients with providers, respond to patients, and take messages as directed.
Schedule urgent appointments as directed by clinicians, and schedule treatments, tests, and procedures across multiple providers and treatment areas according to established guidelines.
Prioritize appointments to support patient care and efficient use of clinical staff and resources.
Provide patients with test and procedure preparation information verbally, by mail, or through the patient portal.
Work with insurers to obtain prior authorizations and follow requirements for pre-authorization, pre-certification, and clinician referrals.
Comply with referral management regulations and verify eligibility for tests and procedures at healthcare institutions.
Follow up to correct discrepancies and facilitate prescription renewal matters as directed by clinicians and within scope of authority.
Prepare patient information for clinicians, scrub patient encounter information, and submit it electronically.
Review and audit billing discrepancy reports, research errors, and assist with resolution as directed by management.
Maintain accurate and timely records, logs, charges, files, and related information.
Perform administrative and clerical work, including retrieving files, distributing mail and records, faxing, collating, data entry, and relaying messages.
Prepare special reports or spreadsheets as requested and compose or select standard form letters for clinicians’ responses to routine inquiries and procedures.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend required meetings and demonstrate quality improvement in daily work.
Maintain reliable attendance, demonstrate respectful and professional conduct, and perform other related duties as directed.