Radiology ASR
About The Position
Performs complex administrative duties for patients needing routine or urgent appointments, medical procedures, tests, and related ancillary services in ambulatory inpatient and outpatient settings. Assesses patients’ needs, including financial counseling, interpreter services, and social services, and refers them to the appropriate person or area. Alerts providers to emergent patient care needs. The role supports patient access and clinical operations by greeting patients and visitors, verifying demographic and insurance information, scheduling appointments and procedures, coordinating authorization and referral requirements, and providing preparation information. It also performs billing, records, cash-handling, and general administrative duties. All responsibilities are essential job functions. This is a non-exempt position with a 32-hour schedule, Monday through Friday, 8:00 a.m.–4:30 p.m., on the day shift. The position works indoors in a patient care environment, and the work is considered sedentary.
Requirements
- High school diploma.
- Three years of related experience; this requirement is waived for candidates with an associate’s or bachelor’s degree.
- Ability to use specialized application software and computer systems.
- Ability to perform multiple functions and work under stressful situations.
- Professional behavior and excellent communication and human relations skills.
Nice To Haves
- Associate’s or bachelor’s degree.
- Knowledge of business office procedures and medical terminology or procedures.
Responsibilities
- Greet visitors and patients for scheduled and urgent care appointments and procedures.
- Confirm and verify patient demographic and insurance information.
- Collect patient co-payments as needed and obtain consent signatures for treatment authorization and insurance or billing information.
- Assess patient needs, including financial counseling, interpreter services, and social services, and refer patients to appropriate resources.
- Receive and direct phone calls, connect callers to providers, respond to patients, and take messages as directed.
- Schedule urgent appointments as directed by clinicians, as well as appointments with multiple providers and treatment areas and associated tests and procedures.
- Prioritize appointments to support patient care and efficient use of clinical staff and resources.
- Provide patients with test and procedure preparation information verbally, by mail, or through the patient portal.
- Work with insurers to obtain prior authorizations and ensure required pre-authorizations, pre-certifications, and clinician referrals are in place before visits.
- Comply with referral management regulations and verify eligibility for procedures and tests through healthcare institutions.
- Follow up to correct discrepancies.
- Facilitate prescription renewal matters by telephone, fax, or email within the scope of authority and as directed by clinicians.
- Prepare patient information for clinicians and electronically scrub and submit Patient Encounter information.
- Review and audit billing discrepancy reports and research errors for resolution as directed by office or clinical management.
- Maintain accurate and timely records, logs, charges, files, and related information.
- Perform administrative and clerical duties, including retrieving files, distributing mail and records, faxing, collating, data entry, and relaying messages to clinicians, residents, and staff.
- Prepare special reports or spreadsheets for clinicians as requested.
- Maintain records of patient co-payments and make daily cash deposits as applicable.
- Calculate daily co-payment totals for submission for reconciliation.
- Compose or select standard form letters for clinician responses to routine inquiries and procedures.
- Comply with departmental policies, procedures, objectives, and health and safety requirements.
- Attend meetings, conferences, and seminars as required or directed; demonstrate quality improvement in daily operations.
- Demonstrate respect and professionalism and contribute to an environment of tolerance, civility, and acceptance.
- Maintain regular, reliable, and predictable attendance, and perform other similar duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed by a Recruitment Team member during the interview process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
