Radiology Access Specialist

Billings Clinic•Billings, MT

7d•Onsite

About The Position

The Radiology Access Specialist supports patient access and the efficient flow of work in the Radiology/Diagnostic Imaging Department. This role greets and registers patients, gathers demographic and insurance information, schedules appointments, enters orders for tests and ancillary services, and collects co-payments. The specialist also provides patient instructions and coordinates required paperwork and records. The position serves as a primary technology resource for PACS and teleradiology, supporting data distribution and providing technical guidance to users, remote locations, Information Services, and vendors. The specialist coordinates physical and digital radiology files, helps maintain system functionality, and contributes to planning, quality assurance, performance improvement, and patient data management. Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings, Montana, with more than 4,700 employees, over 550 physicians and non-physician providers, and an integrated multi-specialty group practice and 304-bed hospital. The organization describes itself as committed to inclusive and equitable employment practices.

Requirements

High school diploma or equivalent.
One year of office experience.

Nice To Haves

College coursework or healthcare-focused classes, such as medical terminology or medical office practices.

Responsibilities

Greet patients, families, and customers and prepare and complete registration paperwork and online registration.
Answer calls to Radiology and route or handle them appropriately.
Schedule and coordinate appointments according to patient needs and radiology scheduling protocols, supporting patient flow.
Enter complex orders for ancillary services and instruct patients about required preparations or restrictions.
Coordinate with other departments when needed for regulatory requirements; explain medically necessary waivers and obtain signatures.
Process orders from physicians and staff, prepare examination paperwork, and enter service data promptly to support film history and location tracking.
Coordinate and distribute patient satisfaction surveys and educate patients about them.
Coordinate radiology patient electronic medical records; assemble, maintain, retrieve, and prepare records, files, films, and reports for storage or physician conferences.
Manage film-jacket control and coordinate physical and digital files using digitizer and PACS technology as appropriate.
Enter and coordinate patient and statistical data for PACS and teleradiology.
Work with vendors, Information Services, Facility Services, and Telemedicine to support system functionality.
Participate in short- and long-term PACS planning, performance improvement studies, data gathering, and local and regional quality assurance activities.
Communicate recommendations to Radiology leadership about efficiencies and patient data management solutions.
Model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations; meet organizational and departmental requirements and maintain competency in applicable standards.
Perform other duties as assigned or needed to meet department and organizational needs.