About The Position

At Concentra, the Radiologic Technologist & Medical Support Specialist is a vital member of the patient care team, helping improve the health of America's workforce. The role performs routine x-ray examinations in accordance with Concentra policies, practices, procedures, and applicable regulations, under the direct supervision of the treating clinician. It also supports other areas of the facility as needed. The position requires efficient and accurate one-on-one patient care in a fast-paced environment. The employee ensures quality clinical care and a positive patient experience through welcoming, respectful, and skillful service. The role requires access to confidential and critical information and ongoing discretion and secure information management. Duties and responsibilities may change at any time with or without notice.

Requirements

  • High school diploma or GED.
  • Graduation from an accredited school of radiologic technology and applicable certification in the state of employment.
  • Active and valid registration and certification with the American Registry of Radiologic Technologists (ARRT).
  • CPR/First Aid certification.
  • At least six months of medical assistant experience, with knowledge of medical procedures and medical terminology.
  • Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Strong customer service skills and the ability to interact tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
  • Clear and professional verbal and written communication skills.
  • Teamwork orientation and ability to maintain working relationships with colleagues at all levels.
  • Participation in initial and ongoing training as required.
  • Ability to obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
  • Demonstrated service mentality, attention to detail, sense of urgency, initiative, and flexibility.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, escort them to dressing and x-ray rooms, provide instructions, assist with positioning, explain procedures, and observe patients to ensure safety and comfort.
  • Operate and position radiologic equipment, set exposure controls, and take x-rays according to examination specifications and applicable requirements and regulations.
  • Use radiation safety measures and protective devices to safeguard patients and team members.
  • Maintain radiologic equipment, including calibration, quality assurance and quality control procedures, and record keeping; report malfunctions to the Center Operations Director.
  • Follow radiology workflows and ensure radiology reports transfer correctly to the EMR.
  • Complete required documentation related to patient x-ray visits.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform requested or required ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing in accordance with state regulations.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
  • Assist providers during examinations and treatment; perform routine medical procedures as ordered by the treating clinician and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered by the treating clinician and in accordance with state regulations.
  • Complete quality assurance activities for equipment, medical devices, and testing processes used in the center.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms; operate and maintain medical devices and equipment, including calibration and record keeping.
  • Notify a supervisor promptly about malfunctioning equipment, supply needs, or facility issues.
  • Assist center leadership with patient flow and volume, and keep patients informed about expected wait times.
  • Perform clerical duties in the front and back office related to patient care and record keeping, ensuring documentation is accurate.
  • Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multiline telephone system, and distributing employer results or paperwork as needed.
  • Follow HIPAA guidelines and safety rules.
  • Attend center staff meetings or huddles as required and complete applicable training, including monthly clinical competency training.
  • Help maintain a neat, clean, and orderly facility.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
  • Bonus up to $7,500
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