Radio Dispatcher

Monmouth University•West Long Branch, NJ

1d•Onsite

About The Position

Monmouth University is seeking applications for a Radio Dispatcher in the University Police department. The successful candidate would receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; enter necessary information in the CAD system; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. This is an in-person; on-campus; non-remote position.

Requirements

High school diploma or equivalent.
Excellent customer service skills and the ability to provide professional and composed verbal and written communication with internal offices, external police departments and the public.
The ability to work with a high level of efficiency under pressure and extreme stress at times to make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policy and procedures.
The ability to actively listen, understand and communicate effectively.
The ability to use multiple emergency-related technology and equipment and software applications.
Ability to remain seated for long periods.
Ability to work on a standard shift (8 hours per day, 40 hours per week) including all shifts during various hours, including weekends and holidays.
May be required to work overtime as needed.
Ability and willingness to keep oneself up-to-date on current practices and department-sponsored trainings; and at times, with limited supervision.

Nice To Haves

Experience with public contact, customer service, or clerical responsibilities which demonstrate the ability to perform multiple tasks at the same time.
Associate’s degree, two years of college, trade school, or equivalent education.
Bachelor’s degree preferred.
Higher Education public safety experience is a plus.

Responsibilities

Assist callers in determining their locations and the nature of their problem in order to determine the type of response needed.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls.
Monitor the computerized 911, fire and security alarm systems.
Monitor numerous security cameras.
Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
Relay information and messages to and from emergency sites to law enforcement agencies, and all other individuals or groups requiring notification.
Operate base radio for 2-way communications with Police and Facilities Management personnel.
Use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction.
Test emergency notification system daily.
Assist with checking the function and maintenance of the emergency phones located throughout campus.
Issue parking permits.
Verify and issue keys to contractors.
Look up employees and students in Ultipro and Ellucian Colleague.
Record details of calls, dispatches, and messages.
Complete Dispatch Reports and other reports, as needed.
Enter, update, and retrieve information from computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Obtain “look ups” from county and state computer systems.
Look up and print out card access photos in Pro Watch.
Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
Maintain access to and security of highly sensitive materials.
Document and obtain coverage for members of the department who call out for their shift.
Complete daily activities log for open doors and activities on campus.
Other duties as assigned

Benefits

403(b) Retirement Plan
Medical, Dental & Vision Insurance Benefits
Tuition Remission for employee upon hire (max of one 3 credit course per semester)
Tuition Remission for spouse or civil-union partner and IRS dependent after one-year of full-time continuous employment
Generous Paid Time Off
Employer paid Short & Long-Term Disability
Employer sponsored Life Insurance
Employee Assistance Program (EAP)
FSA
Telehealth