ADMINISTRATION - Racquet Sports Manager On Duty

Columbia Association•Columbia, MD

1d•$18 - $19•Onsite

About The Position

Columbia Association is seeking energetic, service-driven, and dependable leaders to join our Racquet Sports team as a Manager on Duty (MOD). This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and is passionate about creating exceptional experiences for members and guests. As the Racquet Sports MOD, you’ll play a key role in the daily operations of our premier racquet sports facilities—supporting staff, engaging with members, ensuring safety standards, and helping deliver the welcoming, community-focused atmosphere Columbia Association is known for. Whether you’re a sports enthusiast, hospitality professional, or aspiring operations leader, this role offers the opportunity to make an immediate impact while growing your leadership skills in a dynamic recreational environment.

Requirements

High School Diploma or equivalent preferred
CPR/AED and First Aid certification (or willingness to obtain within 30 days)
Valid driver’s license required for travel between local club locations
Ability to stand for extended periods and lift/move up to 50 lbs.

Nice To Haves

Previous experience in customer service, hospitality, recreation, or sports facility operations preferred
Leadership or supervisory experience is a plus
Ability to stay calm under pressure and confidently make decisions in real-time
Strong communication and interpersonal skills
Flexible availability, including evenings, weekends, and holidays as needed
Comfortable working in an active, fast-paced environment
Passion for customer service and community engagement
Strong attention to detail and facility awareness
Ability to multitask and adapt quickly
Comfortable learning technology systems including Club Automation
Team-first mentality with a proactive, hands-on approach

Responsibilities

Supervise and support racquet sports team members during assigned shifts
Coach staff and ensure club standards, policies, and procedures are consistently upheld
Assist with shift coordination, staffing adjustments, and emergency coverage
Welcome members and guests with professionalism and positivity
Resolve member questions and concerns in a timely, customer-focused manner
Help foster a fun, inclusive, and community-oriented club culture
Conduct facility walkthroughs and operational inspections
Monitor safety standards and respond to urgent operational needs
Assist with cleaning, sanitizing, and maintaining club presentation standards
Process approved refunds and operational transactions accurately
Assist with onboarding and operational training of new team members
Document incidents, maintenance issues, and operational updates clearly and professionally