Racked Studio Membership Sales Team Lead

FL Studios LLC•Los Angeles, CA

14h•Onsite

About The Position

FitLab is a performance lifestyle company that inspires movement and builds community through the most beloved products, studios, events, and athletes on the planet. In partnership with [Brand Name], the biggest brand in sports and fitness apparel, FitLab is launching a new group fitness experience where members can build their best selves with the help of world-class coaches, workouts, and community. The Membership Sales Team Lead is a key in-studio leadership role responsible for driving membership sales performance while overseeing the execution of daily front-of-house operations during assigned shifts. This role acts as the bridge between studio leadership and Membership Sales Representatives — leading by example on the floor, coaching sales behaviors in real time, and ensuring a consistent, high-quality member experience. This is a hands-on, player-coach role with accountability for both personal sales performance and team execution.

Requirements

1–2+ years of experience in boutique fitness, hospitality, retail, or sales (preferred).
Prior leadership, keyholder, or shift lead experience strongly preferred.
Strong sales mindset with the ability to coach and influence others.
Excellent communication, organization, and problem-solving skills.
Ability to multi-task and perform in a fast-paced, high-energy environment.
Must be reliable, accountable, and solutions-oriented.
Must be able to work 4–5 shifts per week, including weekends and non-traditional hours.
CPR/AED certification (preferred but not required).
Experience with ClubReady, Mariana Tek, or similar systems (preferred).

Nice To Haves

1–2+ years of experience in boutique fitness, hospitality, retail, or sales.
Prior leadership, keyholder, or shift lead experience.
CPR/AED certification.
Experience with ClubReady, Mariana Tek, or similar systems.

Responsibilities

Lead by example in selling memberships, promotions, and retail products.
Support team in achieving studio sales goals, including conversion, revenue, and membership growth.
Actively manage and work sales leads across all stages of the funnel (lead ? booked ? attended ? converted).
Coach Membership Sales Representatives on lead follow-up (text/email cadence), booking optimization, and in-studio conversion techniques.
Ensure strong execution of the First Time Visitor (FTV) experience to maximize conversion.
Monitor daily sales activity and provide real-time feedback to team members.
Act as the leader on duty during assigned shifts.
Oversee front desk operations and ensure smooth execution of check-ins and class flow, waitlist and cancellation policies, and payment processing and account management.
Ensure all operational tasks are completed to standard, including opening/closing procedures, cleanliness and organization of front-of-house, restocking retail and consumables, and locker and facility readiness.
Troubleshoot and resolve member issues in real time with professionalism and urgency.
Provide in-the-moment coaching and support to Membership Sales Representatives.
Reinforce company standards for service, hospitality, and sales behaviors.
Assist with onboarding and training of new team members as needed.
Support leadership in maintaining team accountability and performance standards.
Foster a positive, high-energy, team-oriented environment.
Deliver a best-in-class hospitality experience for both FTVs and members.
Build strong relationships with members to support retention and community growth.
Ensure consistent execution of the brand experience at all touchpoints.
Represent the studio within the local community and support outreach initiatives when needed.
Communicate key updates, performance insights, and operational issues to Studio Leadership.
Maintain awareness of all current promotions, campaigns, and studio initiatives.
Provide feedback on sales trends, member behavior, and opportunities for improvement.