Racked Studio Membership Sales Representative

FL Studios LLC • Austin, TX

17h • Onsite

About The Position

FitLab, in partnership with Racked Studios, is launching a new group fitness experience. The Membership & Sales Specialists will be responsible for providing an exceptional service experience to First Time Visitors (FTVs) and members, with a focus on revenue generation and membership sales. Team members need to understand the FitLab value proposition, membership packages, studio sales processes, and the first-time visitor onboarding process. Adherence to FitLab Handbook and Ops Training Manual standards is expected.

Requirements

• Membership and sales experience in boutique fitness or adjacent industries (1+ years preferred but not required).
• Ability to foster, support, and value workplace diversity, equality, and inclusion.
• Ability to prioritize and multi-task within a fast-paced environment.
• Ability to work a minimum of 4-5 shifts per week.
• Ability to have fun on the job while maintaining a high work ethic.
• Must be at least 18 years or older.
• Flexibility to work a non-traditional schedule, including weekends, special events, early mornings, late evenings, and holidays as needed.
• Must be a problem solver with a proven track record of complaint resolution.
• Strong community outreach skills.

Nice To Haves

• CPR/AED and First Aid certifications from the American Heart Association, American Red Cross, or American Safety & Health Institute.
• Clubready or Marian Tek experience.

Responsibilities

• Selling memberships and promo offers, including lead qualification and determining client buying criteria.
• General studio operations and management during shifts.
• Creating an engaging and welcoming environment, customer engagement, and hospitality.
• Actively working sales leads through texting/email and class booking.
• Ensuring individuals are checked into the appropriate class(es) and adhering to company guidelines for cancellations, waitlists, and partnerships (ClassPass, Gympass, Groupon).
• Promoting and educating FTV customers about class offerings and participation requirements.
• Staying current on all promotions/campaigns and communicating features and benefits to members.
• Executing daily studio operations, including answering phones, responding to voicemails, greeting and checking in guests, member enrollment, laundry, locker lockouts, maintaining a clean and organized reception area, restocking bathrooms, maintaining consumable inventory levels, collecting payments, waiver processing, and member photos.
• Performing other job-related projects/duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees