Rack Configuration Technician

AHEAD•Libertyville, IL

23h•Onsite

About The Position

AHEAD builds platforms for digital business, weaving together advances in cloud infrastructure, automation and analytics, and software delivery to help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer and embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Join a cutting-edge team supporting the AI and liquid cooling revolution. As a Configuration Technician, you will follow platform documentation, processes, and production defaults to apply customer-specific, order-specific, and hardware-specific software. You'll work hands-on with the latest technologies from NVIDIA, Dell, Cisco, and other leading OEMs.

Requirements

Ability to read and write English, follow verbal instructions and use simple math.
One to two years of experience in a fast-paced manufacturing facility.
Experience with computer hardware.
Experience with Microsoft office products.
Strong attention to detail and task prioritization.
Ability to work independently and under pressure.
Excellent teamwork and communication skills.
Proactive problem-solving and issue resolution.
Commitment to maintaining 5S and other operational standards.

Nice To Haves

Experience assembling and configuring data center racks.
Familiarity with liquid cooling systems and high-performance computing environments.

Responsibilities

Build and configure computer servers based on engineering-provided data sheets and system requirements.
Perform basic troubleshooting for hardware defects, logical issues, and system errors across a wide range of technologies.
Escalate issues as needed through Jira.
Install and configure operating systems and related software.
Flash BIOS and firmware on various hardware platforms.
Power on data center racks using PDUs to do testing outlined by engineering.
Upgrade and test network switches.
Work independently to resolve technical challenges with minimal documentation.
Assist in optimizing work instructions and technical documentation.
Harvest data correctly based on instructions given.
Collaborate cross-functionally to support other departments as needed.