Racing Secretary/Racing Operations Mgr

PENN Entertainment • Hobbs, NM

15h • Onsite

About The Position

Supervise the Racing Department, and secure an ample supply of race horses for the racing meet by performing the following duties. This role is responsible for the recruitment and management of the overall operations of the Racing Department and its staff, including the Racing, Starting Gate, Valets, and Jockey’s Quarters. The position involves developing and implementing departmental operational goals, managing budgets, and ensuring adherence to budget objectives. Key responsibilities include staff scheduling, developing policies and procedures, writing condition books, recruiting horsemen, overseeing nomination information, coordinating purse distribution, managing horse entries and stall allocations, and resolving problems within the Racing Department. The role also requires coordination with the Racing Commission, other property departments, and horsemen/breeder’s associations. A strong emphasis is placed on customer service and ensuring compliance with all regulatory requirements. The position may also involve other duties as requested by management and requires maintaining strict confidentiality.

Requirements

• Associate’s degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Minimum Five (5) years Racing Office/Racing Management experience.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read, write, and communicate verbally in English.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Team Member must be able to qualify for New Mexico Racing Commission license.

Nice To Haves

• Knowledge or fluency in Spanish

Responsibilities

• Responsible for recruitment and managing the overall operations of the Racing Department and the staff of the following departments: Racing , Starting Gate, Valets and Jockey’s Quarters.
• Develops, implements and manages departmental operational goals and monitors adherence to budget objectives.
• Ensure staff scheduling is done in an effective and efficient manner, while maintaining budgeted labor costs and meeting staffing objectives.
• Develops and recommends policies and standard operating procedures.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives.
• Writes condition books for all racing programs to maximize participation and field size.
• Recruit horsemen for overnight and stakes races to ensure highest quality participants.
• Oversees nomination information for stakes/futurities.
• Coordinate with accounting department on establishing and monitoring purse distribution to ensure proper distributions throughout the race meet and minimize purse under or overpayments
• Oversee the entry of horses for races, evaluate entries and races to be used on each racing program and oversees the drawing of races.
• Approve and allocate horses for available stalls on backstretch.
• Regularly reviews the performance of horsemen to ensure that the stalls allotted are being used effectively to maximize participation and field size.
• Respond to all problems in the Racing Department areas, promptly and thoroughly as so not to negatively affect the other interrelated areas within the department.
• Coordinate as needed with Racing Commission stewards, staff and property security to ensure compliance with regulations and safety.
• Must perform all duties as described according to the New Mexico Rules of Racing.
• Coordinate with other property departments to ensure efficient communication of all racing and department related information.
• Coordinate with applicable horsemen and breeder’s associations as needed on matters of importance to property racing program and New Mexico racing industry in general.
• May be required to attend Racing Commission monthly meetings or other industry meetings as needed.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and address issues as they arise.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to General Manager.
• Maintains strict confidentiality in all departmental and company matters.
• May be requested to perform other duties as requested by property General Manager or Vice President/General Manager or Corporate Vice President of Racing.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize team member engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Responsible for team member performance (disciplining, coaching, counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree