R&S Shift Supervisor
About The Position
Responsible for the successful operations of the Race and Sports book during assigned shift. Ensure that employees conduct all services and transactions according to Company policies and gaming regulations. Oversee that daily operations of the Race and Sports Book run smoothly and effectively. Verify compliance with Title 31 and Reg. 22, log transactions that fall under state reporting thresholds. Ensure that employees perform services and transactions in accordance with Company policies and gaming regulations. Fully understand and ability to operate betting terminals, as well as Race & Sports betting system. Set schedule and maintain TV channels for Race & Sports book as well as control TV’s throughout casino. Supervise Race & Sports personnel and administer discipline up to and including discharge. Coach and offer guidance to team members. Maintain written records and documents of shift transactions, gaming regulations, personnel actions, etc. Reporting safety and maintenance issues within a timely manner before end of shift. Handle guest comments and complaints in a timely manner in accordance with Company policies. Assuring Race & Sports book is properly equipped by monitoring supply stock and ordering of supplies. Approve winning payoffs over specified limits. Other duties as assigned by management.
Requirements
- Must be at least 21 years of age.
- Two (2) years of experience working in Race & Sports.
- High school diploma or equivalent.
- Excellent communication, customer service, and interpersonal skills.
- Ability to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
- Ability to operate Stadium computer software system.
Responsibilities
- Oversee daily operations of the Race and Sports Book.
- Ensure employees conduct services and transactions according to Company policies and gaming regulations.
- Verify compliance with Title 31 and Reg. 22, and log transactions.
- Operate betting terminals and Race & Sports betting system.
- Set schedules and manage TV channels for the Race & Sports book and casino.
- Supervise Race & Sports personnel, administer discipline, coach, and guide team members.
- Maintain written records of shift transactions, gaming regulations, and personnel actions.
- Report safety and maintenance issues.
- Handle guest comments and complaints.
- Monitor supply stock and order supplies for the Race & Sports book.
- Approve winning payoffs over specified limits.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
