Rédacteur Technique -Technical Writer - Customer Response Centre (CRC)

Airbus•Mirabel, QC

9d•Hybrid

About The Position

The A220 Commercial Aircraft Program is looking for a Technical Writer to join our Technical Publications team based in Mirabel (Québec, Canada), where you will work jointly with the Customer Response Center (CRC). The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively. Your role as Technical Writer - Customer Response Center (CRC) will be to manage and process technical publications requests to ensure customer satisfaction.

Requirements

You hold a college diploma (DEC) in aerospace or equivalent field or a minimum of five (5) years relevant experience in Technical Publications.
You have strong communication skills (written and spoken) and are customer centric.
You must have a good understanding of the product change processes within Airbus.
You must have a thorough understanding of technical drawings, wiring/schematic diagrams.
Able to be on-call 1 week per month (premium paid for on-call), based on agreed schedule rotation with the CRC publication team. Possible on-call duties during week-ends and/or holiday seasons.

Nice To Haves

You have a detailed understanding of Technical Publications processes and technologies (an asset).
You have a basic understanding of S1000D and ATA specifications (an asset).
You have a good knowledge of SGML and XML authoring languages (an asset).
You have a good understanding and knowledge of engineering drawings, Modification Summary (Mod Sums) and Engineering Design Standards (an asset).

Responsibilities

Author the Aircraft Maintenance Publication (AMP), Illustrated Parts Data Publication (IPDP), Service Bulletin (SB) and/or other publications in XML format.
Analyze and respond to urgent User Comments (UCs) and other urgent requests from the customer in an acceptable delay.
Create, revise and issue technical maintenance documentation (ex: Publication Technical Instruction Letters (PTIL)) using engineering and other approved data, while adhering to agreed delivery dates with the customer.
Provide the customer / operator with a solution for urgent requests in an acceptable delay, and reassign requests that are not considered urgent to the appropriate team.
Reassign urgent requests that are missing engineering data to In-Service Engineering (ISE) within the Customer Response Center (CRC).
Identify and implement processes and product improvements in line with the Strategic plan.
Attend daily meetings within the CRC to respond to issues and to ensure customer priorities are followed.

Benefits

Attractive salary
annual bonus
group insurance plan
pension plan
share purchase plan
A hybrid working policy (based on operational needs)
on-site cafeterias
a highly competitive holiday policy
Employee Assistance Program (EAP)
Discount Program
on-site Medical Service
access to a public shuttle service between Laval (Montmorency metro station) and Mirabel
a carpooling application
Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.