Spécialiste du Support Technique (CRC) / Customer Technical Support Specialist (CRC)

Airbus•Montreal, QC

6d•Hybrid

About The Position

The A220 commercial aircraft Programme is looking for a Customer Technical Support Specialist to join our A220 Customer Response Center team based in Mirabel (Québec, Canada), where you will work jointly with the other Airbus departments supporting A220 customers around the world. You will be part of the Technical Help Desk team responsible for providing and coordinating required support to enable efficient operation of the A220 fleet worldwide. The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively. Your role as Customer Technical Support Specialist will be to respond to customers enquiries, which involve resolving a wide range of in-service issues within a 24/7 environment.

Requirements

You have AME Licence M or E and/or Bachelor degree in aviation engineering or equivalent
You have three (3) to five (5) years experience in aircraft maintenance and/or engineering
You have a good level of knowledge of aircraft systems and structures and are able to use common sense in your daily activities
You have the ability to deal effectively with customers, under somewhat stressful circumstances
You have the ability to make good and accurate decisions exercising good judgment skills
You have strong interpersonal and communication skills (French and English)
You have customer support experience
You have a good knowledge of aircraft Maintenance and Flight Ops manuals
You enjoy working within a passionate, determined and flexible team with different backgrounds

Responsibilities

Respond to customers technical and troubleshooting queries, which involve resolving a wide range of in-service issues within a 24/7 environment
Establish and maintain a strong collaborative relationship with the different Customer Support departments and Field Services teams, and coordinate activity to ensure prompt response to customer queries
Perform an initial structural damage assessment and suggest actions / repairs based on approved technical data such as the structures repair publication
Create step-by-step action plans for troubleshooting mechanical systems or avionics
Ensure a first time quality response to customer’s technical and troubleshooting queries
Maintain optimal quality and follow up of the CRC communications with customers, ensure professional and timely closure
Work closely with the CRC Section Chief to identify the optimal solutions to technical interruptions and out of service events
Based on availability, some travel may be required to support On-site activities (AOG’s, heavy checks, etc.)

Benefits

Attractive salary
Annual bonus
Group insurance plan
Pension plan
Share purchase plan
Hybrid working policy
On-site cafeterias
Highly competitive holiday policy
Employee Assistance Program (EAP)
Discount Program
On-site Medical Service
Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility