Quotes and Order Entry Specialist

Wabtec•Independence, MO

6d•$26 - $30•Onsite

About The Position

This role owns the day-to-day responsibility for dispositioning web-based inquiries received via www.wabteccorp.com, www.wabtec.com, the Customer Web Center (CWC) or other channels. The specialist will manage quotes, order entry, order revisions, and basic order management activities for several Wabtec businesses, with a focus on Aero Transportation Products (ATP) customers. This includes responding to and documenting spot quotations via Oracle, entering orders received via email, fax, or phone into Oracle (Edison or Westinghouse instances), and solving or driving timely resolution of order errors. The role also involves providing accurate Sales Order Acknowledgements directly to customers, supporting warranty order entry, and collaborating with the Comm Ops team for successful handoffs of special deals. Additionally, the specialist will support contract, product pricing, and surcharge management, and provide non-technical customer support across the ATP portfolio, acting as a primary customer contact.

Requirements

Demonstrated passion for Customer Satisfaction
Relentless pursuit of answers on behalf of customers
Demonstrate an understanding of customers’ expectations and commitment to providing quality service.
Experience in Customer Service, Inside Sales, Order Entry or Order Management roles.
Experience working with ERP systems such as Oracle or SAP.
Data-driven problem solver with persistence in driving resolution on behalf of customers.
Ability to work independently while collaborating effectively within cross-functional teams.
Strong written and verbal communication skills, with the ability to communicate at all organizational levels.
Strong time management skills; able to prioritize competing demands in a fast-paced environment.

Nice To Haves

Highly organized with a process-oriented mindset.
Influencing and stakeholder management skills.
Oracle expertise and strong proficiency in Excel and Microsoft Office tools.
Continuous improvement mindset (Lean / Six Sigma experience a plus).
Undergraduate degree or equivalent relevant experience.

Responsibilities

Owns day to day responsibility for dispositioning any web-based inquiries received via www.wabteccorp.com, www.wabtec.com, the Customer Web Center (CWC) or other channel.
Manage quotes, order entry, order revisions, and basic order management activities for several Wabtec businesses with a focus on Aero Transportation Products (ATP) customers as required to support throughput and customer commitments.
Responsible for responding to and documenting spot quotations via Oracle.
Quote requests must be documented in Oracle.
Responsible for manual entry of orders received via email, fax or phone.
Entry may be required in either Oracle - "Edison" or Oracle - "Westinghouse" instances.
Responsible for solving or driving timely resolution of order errors (VEOS or other).
Responsible for providing accurate Sales Order Acknowledgements directly to customers.
Provide backup support for Warranty order entry as needed.
Work with Comm Ops team for successful ITO to OTR handoff of LTPA orders, Program orders or other special deals ensuring delivery schedule and customer expectations are viable.
Support contract, product pricing, and surcharge management in alignment with commercial agreements.
Provide non-technical customer support across the Aero Transportation Products (ATP) portfolio, serving as a primary customer contact.
To comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times.
Professionally represent Wabtec in all internal and external customer communications.
Contribute to creation of an Inside Sales team strategy, planning and training program.
Actively contribute to all continuous process improvement efforts within the Customer Service COE.
Document retention consistent with Wabtec Corporate policy.